Abigael Eijansantos
Blk 63, Lot 23, Gladiola St. Rizal, Taguig City
Summary
- I am looking for a position that will challenge me and give me the opportunity to share my professional experience
- I seek a company where I can fully utilize my skills to make significant contribution for the success of the company
Overview
20
20
years of professional experience
1
1
Certification
Work History
Fraud and Claims Associate
Wells Fargo EGS
Wells Fargo Drive, 1180, McKinley Hill Dr, Taguig
01.2023 - Current
- Back office for detecting fraud on checks
- Doing outbound calls for makers and banks (US Client)
- Reviewing account activity and high-risk transactions to prevent victim and perpetrator fraud, processes check fraud and ACH claims,investigates and resolves customer disputes
Credit and Debit Card Fraud Analyst
Wells Fargo EGS
Wells Fargo Drive, 1180, McKinley Hill Dr, Taguig
01.2016 - 01.2023
- Taking inbound from customers who need assistance on their debit/credit cards
- Detecting if they are the true customers; replacing their cards if damaged and helping them if their card gets declined
Risk Management Analyst
JP Morgan Chase & Co.
9th Avenue, Corner 38th St, Taguig, 01635 Metro Ma
01.2013 - 07.2015
- Detecting fraud charges from credit card holders account
- Processing replacement credit cards
- Preventing fraud activities on customers credit cards
- Sending alerts/notifications to confirm fraud charges
Customer Service Representative
TPG Telecom
NuGen, 2830 E Zobel, Poblacion, Makati
01.2012 - 01.2013
- Processing payments for customers telephone & Internet bills
- Providing Internet Service and plan
- Checking customers telephone installation
Financial Account Representative
West Contact Services
Exportbank Plaza, Don Chino Roces Ave., Makati
02.2010 - 09.2011
- · Processing credit card application/ providing status of their application
Collections Specialist/ Customer Service
Iqor Pampanga
SM City Clark Bldg., Clark Freeport, Angeles
05.2007 - 02.2010
- Inbound/outbound doing collections for JP Morgan Chase bank
- Providing payment options to customers
- Processing payments over the phone for their credit cards
- Was transferred to Compliance team, did customer service for both English & Spanish customers
Sales Representative/ Customer Service
Cyber City Teleservices Ltd.
CSEZ, Clark Field, Pampanga,
11.2004 - 05.2007
- Processing Credit card application and Card activation
- Processing orders for Catalog accounts and doing sales & upsells on Infomercial accounts
Education
Bachelor of Science - Secondary Education (Major in Gen.Science)
Basilan State College
BasSC Main Campus, Isabela City, 7300 Basilan01-2022
Skills
- Claims processing
- Claims
- Claims investigation
- Policy interpretation
Accomplishments
- Licensure Examination for Teachers (LET) Passer, May 2002 at Tetuan High School Zamboanga City
Certification
Basic Spanish Training from Sept- Nov 2004
By Ms Jude Tejero (Spanish Trainer)
Timeline
Fraud and Claims Associate
Wells Fargo EGS
01.2023 - Current
Credit and Debit Card Fraud Analyst
Wells Fargo EGS
01.2016 - 01.2023
Risk Management Analyst
JP Morgan Chase & Co.
01.2013 - 07.2015
Customer Service Representative
TPG Telecom
01.2012 - 01.2013
Financial Account Representative
West Contact Services
02.2010 - 09.2011
Collections Specialist/ Customer Service
Iqor Pampanga
05.2007 - 02.2010
Sales Representative/ Customer Service
Cyber City Teleservices Ltd.
11.2004 - 05.2007
Bachelor of Science - Secondary Education (Major in Gen.Science)
Basilan State College