Abigael Eijansantos
Blk 63, Lot 23, Gladiola St. Rizal, Taguig City
Summary
- I am looking for a position that will challenge me and give me the opportunity to share my professional experience
- I seek a company where I can fully utilize my skills to make significant contribution for the success of the company
Overview
20
20
years of professional experience
1
1
Certification
Work History
Fraud and Claims Associate
Wells Fargo EGS
01.2023 - Current
- Back office for detecting fraud on checks
- Doing outbound calls for makers and banks (US Client)
- Reviewing account activity and high-risk transactions to prevent victim and perpetrator fraud, processes check fraud and ACH claims,investigates and resolves customer disputes
Credit and Debit Card Fraud Analyst
Wells Fargo EGS
01.2016 - 01.2023
- Taking inbound from customers who need assistance on their debit/credit cards
- Detecting if they are the true customers; replacing their cards if damaged and helping them if their card gets declined
Risk Management Analyst
JP Morgan Chase & Co.
01.2013 - 07.2015
- Detecting fraud charges from credit card holders account
- Processing replacement credit cards
- Preventing fraud activities on customers credit cards
- Sending alerts/notifications to confirm fraud charges
Customer Service Representative
TPG Telecom
01.2012 - 01.2013
- Processing payments for customers telephone & Internet bills
- Providing Internet Service and plan
- Checking customers telephone installation
Financial Account Representative
West Contact Services
02.2010 - 09.2011
- · Processing credit card application/ providing status of their application
Collections Specialist/ Customer Service
Iqor Pampanga
05.2007 - 02.2010
- Inbound/outbound doing collections for JP Morgan Chase bank
- Providing payment options to customers
- Processing payments over the phone for their credit cards
- Was transferred to Compliance team, did customer service for both English & Spanish customers
Sales Representative/ Customer Service
Cyber City Teleservices Ltd.
11.2004 - 05.2007
- Processing Credit card application and Card activation
- Processing orders for Catalog accounts and doing sales & upsells on Infomercial accounts
Education
Bachelor of Science - Secondary Education (Major in Gen.Science)
Basilan State College
BasSC Main Campus, Isabela City, 7300 Basilan01-2022
Skills
- Claims processing
- Claims
- Claims investigation
- Policy interpretation
Accomplishments
- Licensure Examination for Teachers (LET) Passer, May 2002 at Tetuan High School Zamboanga City
Certification
Basic Spanish Training from Sept- Nov 2004
By Ms Jude Tejero (Spanish Trainer)
Timeline
Fraud and Claims Associate
Wells Fargo EGS
01.2023 - Current
Credit and Debit Card Fraud Analyst
Wells Fargo EGS
01.2016 - 01.2023
Risk Management Analyst
JP Morgan Chase & Co.
01.2013 - 07.2015
Customer Service Representative
TPG Telecom
01.2012 - 01.2013
Financial Account Representative
West Contact Services
02.2010 - 09.2011
Collections Specialist/ Customer Service
Iqor Pampanga
05.2007 - 02.2010
Sales Representative/ Customer Service
Cyber City Teleservices Ltd.
11.2004 - 05.2007
Basic Spanish Training from Sept- Nov 2004
By Ms Jude Tejero (Spanish Trainer)
Bachelor of Science - Secondary Education (Major in Gen.Science)
Basilan State College
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