Abigael Canilao
SAN LUIS
Summary
Professional with strong background in coordinating bookings, ensuring seamless operations and high client satisfaction. Proven ability to collaborate with teams, adapt to changing needs, and deliver consistent results. Skilled in managing schedules, handling client communications, and maintaining organized records. Known for reliability, efficiency, and focus on achieving goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bookings Coordinator
Shore360, Inc.
03.2023 - 08.2023
- Calls tenants and real estate agents to inform of a schedule test of client products.
- Negotiates a mutually convenient time for the technicians and electricians to attend properties.
- Creates a whole day schedule for technicians and electricians to ensure their allotted time is maximized.
- Meets individual and team targets including calls per day and appointments booked.
Customer Advisor
Concentrix
05.2022 - 11.2022
- Conducts investigation on customer's disputed transaction.
- Validates evidence provided by both customer and merchant proving transaction's validity.
- Demonstrates strong time management skills by effectively handling multiple customer one after another while maintaining a high level of service quality.
- Decision cases based on validated documents.
Teller
HG-III CURRENCY TRADING INC.
12.2016 - 11.2021
- Provides quality customer service and attends to all clients' queries re different foreign currency conversion rates and computation.
- Experienced in daily auditing and handling cash transactions re foreign to local currencies and vice-versa.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Researcher
ABS-CBN BROADCASTING CORP.
07.2013 - 05.2016
- Synthesizes complex information into clear reports, enhancing accessibility for producers.
- Conducts ocular visits and interviews with case studies.
- Experienced in TV news production and live media coverages.
- Skilled in coordination, story pitching, script writing, and doing transcripts.
- Audiobeds, subtitles and supervises editing.
- Keeps online files, archives final output, scripts and transcripts.
- Liquidates all expenses used for each episode and special projects.
Education
Bachelor of Science - Secondary Education, English Major
Pampanga Colleges
Macabebe, Pampanga04-2021
Bachelor of Arts - Communication
University of The Assumption
City Of San Fernando, Pampanga04-2013
Skills
- Strong organization
- Scheduling & coordination
- Conflict resolution
- Reliability
- Administrative tasks
- Attention to detail
- Task prioritization
- Written communication
- Multitasking
- Adaptability and flexibility
Certification
Licensed Professional Teacher
Timeline
Bookings Coordinator
Shore360, Inc.
03.2023 - 08.2023
Customer Advisor
Concentrix
05.2022 - 11.2022
Teller
HG-III CURRENCY TRADING INC.
12.2016 - 11.2021
Researcher
ABS-CBN BROADCASTING CORP.
07.2013 - 05.2016
Bachelor of Science - Secondary Education, English Major
Pampanga Colleges
Bachelor of Arts - Communication
University of The Assumption
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