ABI-J MARIE P. MAÑALE

● Account Management: Manage seller central account settings, including product listings, pricing, inventory levels, and other administrative tasks.

● Flat File Management – Bulk uploading, editing, and troubleshooting catalog data.

● Listing Optimization: Create, optimize, and update product listings to enhance visibility and sales.

● Inventory Management: Monitor inventory levels, reorder products as needed and optimize inventory tools to ensure timely replenishment.

● Price Monitoring: Keep track of competitors' prices and adjust pricing strategies accordingly

● Customer Service: Respond promptly to customer inquiries, address concerns, and provide assistance to ensure a positive shopping experience and maintain high seller ratings.

● Order Fulfillment: Process orders efficiently, coordinate with fulfillment centers or third-party logistics providers, and ensure timely delivery to customers.

● Marketing and Promotion: Develop and execute marketing campaigns, including PPC advertising, promotions, and discounts, to drive traffic and boost sales.

● Compliance: Ensure compliance with Amazon's policies and guidelines regarding product listings, advertising, customer communication, and other seller-related activities.

● Reimbursement: Tracking and documentation of inbound shipments, inventory adjustment, promptly identifying discrepancies, and filing comprehensive claims.

● Manage a high volume of incoming calls and emails, ensuring prompt and accurate responses to customer inquiries.

● Handle calls from policyholders and potential customers to ensure they are aware of available benefits and updates.

● Educate customers on various health insurance plans, coverage details, and premium rates to help them make informed decisions that align with their needs.

● Accurately document customer interactions, transactions, and any relevant information in the system.

● Ensure compliance with data protection and privacy regulations in all customer interactions.

Work closely with team members to share insights and enhance overall customer service efficiency.

• Front Office Services and Food and Beverage Department - 300-hour Internship