Alaine Lorraine Berbano

Work History

Customer Success Manager

Salezilla

02.2022 - Current

Led customer onboarding and product adoption, ensuring seamless integration and long-term success.
Conducted account reviews to identify growth opportunities, improve retention, and reduce churn.
Resolved client concerns through tailored solutions and cross-functional collaboration.
Analyzed customer data to optimize success metrics and enhance service strategies.
Managed team performance, recruitment, and mentoring programs to drive engagement and productivity.

Regional HR Business Partner

Gushcloud International

02.2021 - 05.2024

Led HR operations for the Philippines and supported regional teams across 11 countries, ensuring alignment with business objectives.
Championed organizational restructuring efforts, managing change initiatives and maintaining productivity during transitions.
Developed and executed employee engagement programs, fostering a positive work culture through recognition initiatives and team-building activities.
Managed complex employee relations issues with diplomacy, balancing organizational needs while mitigating risks and ensuring compliance with labor laws.
Streamlined HR processes, reducing administrative workload and enhancing employee satisfaction.
Negotiated cost-effective benefits packages, improving employee coverage while optimizing costs.
Designed and implemented talent acquisition strategies, reducing time-to-hire and improving recruitment efficiency.
Oversaw the full employee lifecycle, from recruitment and onboarding to performance management and offboarding, ensuring a seamless HR experience.
Collaborated with leadership to improve company policies, ensuring compliance with evolving labor regulations.
Conducted workplace investigations, resolving employee concerns fairly and minimizing legal exposure.
Strengthened employee retention by implementing structured onboarding programs and professional development initiatives.
Acted as a strategic HR advisor to business leaders, fostering communication and contributing to key decision-making processes.

Freelance Headhunter

Jobtracks

07.2021 - 03.2022

Developed and executed recruiting strategies to identify and attract top talent.
Specialized in Real Estate and Healthcare hiring, staying updated on industry trends and workforce demands.
Conducted thorough pre-screening interviews to assess candidate qualifications and ensure alignment with client needs.
Managed end-to-end recruitment, coordinating interviews and facilitating smooth hiring processes between candidates and hiring managers.
Negotiated competitive salary and benefits packages to secure high-quality talent.
Utilized advanced sourcing techniques to expand talent pools and uncover hidden candidates.
Maintained applicant tracking systems (ATS) for efficient candidate pipeline management.
Prioritized tasks and met hiring deadlines in a fast-paced, high-volume recruitment environment.

Offshore Onboarding Supervisor

Teleperformance

10.2020 - 02.2021

Managed daily operations, ensuring smooth workflows and timely task completion.
Led a team of 30 specialists, optimizing efficiency through structured processes and problem-solving.
Improved customer satisfaction by addressing inquiries, resolving concerns, and streamlining onboarding procedures.
Conducted performance evaluations, identifying growth opportunities and implementing professional development plans.
Resolved team conflicts and fostered a positive, collaborative work environment.
Identified and corrected operational inefficiencies, enhancing overall department effectiveness.
Encouraged a culture of continuous improvement by implementing process enhancements.
Prepared reports and data analyses to support business decision-making and forecast planning.

Recruitment Manager

Bridge People Solutions

06.2017 - 03.2020

Led end-to-end recruitment operations, managing high-volume hiring campaigns and ensuring timely placements.
Developed and executed strategic talent acquisition plans, optimizing sourcing, screening, and hiring processes.
Built and maintained strong client relationships, conducting regular calibration meetings to align hiring strategies with business needs.
Served as the primary liaison between clients and internal teams, ensuring smooth communication and prompt resolution of hiring challenges.
Negotiated contracts and staffing agreements with clients, ensuring mutually beneficial terms.
Mentored and supervised a team of recruiters, improving team efficiency and achieving hiring targets.
Streamlined recruitment workflows by implementing an ATS, reducing time-to-hire and improving candidate experience.
Conducted market research and data analysis to refine selection criteria and improve hiring success rates.
Managed employee relations, resolving concerns between recruiters and clients to maintain high service quality.
Oversaw the full employee lifecycle, including onboarding, performance evaluation, and professional development.

HR Associate

StraightArrow Corporation

02.2016 - 02.2017

Improved recruitment efforts by collaborating with hiring managers to assess needs and develop strategic sourcing plans.
Screened applicant resumes and coordinated both phone and in-person interviews.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Implemented efficient record-keeping systems, ensuring easy access to critical documents while adhering to data privacy requirements.
Enhanced employee satisfaction by implementing effective talent acquisition strategies.
Streamlined onboarding processes for improved employee retention and engagement.
Contributed towards shaping company culture by actively participating in staff appreciation events, recognition programs, and team-building activities.
Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.

Training Coordinator

STI Education Group Services

06.2015 - 01.2016

Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
Cultivated strong relationships with stakeholders at all levels of the organization, fostering trust and collaboration in support of shared learning objectives.
Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
Developed engaging instructional materials, including presentations, handouts, and interactive activities.

Summary

Overview

Work History

Customer Success Manager

Regional HR Business Partner

Freelance Headhunter

Offshore Onboarding Supervisor

Recruitment Manager

HR Associate

Training Coordinator

Education

Bachelor of Science - Psychology

High School Diploma -

Skills

Certification

Work Availability

Timeline

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