ABEL OKELLY
0498 Bradeyacay St., Brgy. Dontogan, Baguio City
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Operations Manager
JCF Electronics Repair Shop
07.2021 - 05.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Customer Service Advisor
EMAPTA VERSATILE SERVICES INC
11.2021 - 06.2022
Case Manager
Intercontinental Hotels Group
07.2021 - 10.2021
Subject Matter Expert/Team POC
Teleperformance
01.2020 - 02.2021
Sales Supervisor
Decathlon
07.2019 - 10.2019
Customer Service Support
Concentrix
03.2017 - 02.2018
Customer Service Support
Sitel Corporation
11.2015 - 02.2017
Education
Bachelor of Medical and Laboratory - Science
University of Baguio
01.2015
Skills
- Project Management
- Problem Solving
- Leadership
- Team leadership
- Customer service
Timeline
Customer Service Advisor
EMAPTA VERSATILE SERVICES INC
11.2021 - 06.2022
Operations Manager
JCF Electronics Repair Shop
07.2021 - 05.2025
Case Manager
Intercontinental Hotels Group
07.2021 - 10.2021
Subject Matter Expert/Team POC
Teleperformance
01.2020 - 02.2021
Sales Supervisor
Decathlon
07.2019 - 10.2019
Customer Service Support
Concentrix
03.2017 - 02.2018
Customer Service Support
Sitel Corporation
11.2015 - 02.2017
Bachelor of Medical and Laboratory - Science
University of Baguio
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