Summary
Overview
Work History
Education
Skills
Timeline
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Abejoy Perez

Abejoy Perez

General VA | Content Moderation | Quality Analyst | Team Manager
Iloilo City, Province Of Iloilo

Summary

Dynamic Team Manager with a proven track record at Connectys Philippines, excelling in performance coaching and operational excellence. Enhanced team productivity through effective feedback and efficient processes, fostering collaboration and conflict resolution. Skilled in MS Office and time management, driving quality and customer focus in all initiatives.

Overview

7
7
years of professional experience

Work History

Team Manager

Connectys Philippines
08.2022 - 10.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Quality Assurance Analyst

Connectys Philippines
09.2021 - 08.2022
  • Mentored and coached team members on QA topics and strategies.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.

Content Moderator

Connectys Philippines
04.2020 - 09.2021
  • Review and moderate user generated contents
  • Enforce the online communities safety
  • Identify behavioral and technical issues, patterns and trends in the community

Admin Assistant

UP Diliman Philippines
10.2016 - 01.2019
  • In charge of the day-to-day operations
  • Logistics arrangement
  • Assist in Financial and Administrative transactions

Education

Bachelor of Science - Information Systems

West Visayas State University
Iloilo City, Province Of Iloilo, Philippines
04-2016

Skills

Performance coaching

Customer focus

Influencing skills

Operational excellence

MS office

Computer skills

Time management abilities

Scheduling and coordinating

Timeline

Team Manager

Connectys Philippines
08.2022 - 10.2023

Quality Assurance Analyst

Connectys Philippines
09.2021 - 08.2022

Content Moderator

Connectys Philippines
04.2020 - 09.2021

Admin Assistant

UP Diliman Philippines
10.2016 - 01.2019

Bachelor of Science - Information Systems

West Visayas State University

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Abejoy PerezGeneral VA | Content Moderation | Quality Analyst | Team Manager