ABEGAIL JOYCE VILLAMIEL
Tarlac City
Summary
Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CSR - Concierge/Sales Executive
BUTLERINSUITES (Singapore)
01.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Conducted thorough research to provide accurate information to customers regarding product specifications or usage guidelines.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.
Consultant
Eperformax Manila
01.2017 - 01.2019
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
American Express GBT Travel Consultant
EXL Services
01.2015 - 01.2017
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Sales Representative
Teleperformance Sucat
01.2012 - 01.2015
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Encoding & Reporting
Philippine Embassy Islamabad
01.2007 - 01.2008
- Part-time - encoding and reporting approved visa and passport.
- Coordinated closely with clients to ensure their specific requirements were accurately met throughout the encoding process.
- Enhanced data accuracy by meticulously reviewing and correcting encoding errors in documents.
Education
BSHRM -
Universal Collage
BSHRM - undefined
St. Ann Lucena
Highschool -
International Grammar School and College (GSIS)
Skills
Data Entry
Account updating
Computer Proficiency
Report Generation
Record preparation
De-Escalation Techniques
Spreadsheets
Customer Relations
Problem-solving abilities
Quality Control
Customer Service
Accomplishments
- Top Agent (Teleperformance) Hitting above target conversion rate for expert tier. May 2012 - Aug 2012
- Top NCsAT 98% rate on survey returns for 3 months. Apr 2015 - June 2015
- Certification in overall GDS exam 100% on GDS examination with Delta Airlines.
- EBay Q4 alister eBay top performer/MVP
References
- Kyle Hirano, Datamapper, 09178271521
- Neneth Yarisantos, SM Main Office, 09178552392
- Cynthia P. Dagle, Eperformax, 09288426896
Certification
Sales Essentials Certificate
Timeline
CSR - Concierge/Sales Executive
BUTLERINSUITES (Singapore)
01.2021 - Current
Consultant
Eperformax Manila
01.2017 - 01.2019
American Express GBT Travel Consultant
EXL Services
01.2015 - 01.2017
Sales Representative
Teleperformance Sucat
01.2012 - 01.2015
Encoding & Reporting
Philippine Embassy Islamabad
01.2007 - 01.2008
BSHRM -
Universal Collage
BSHRM - undefined
St. Ann Lucena
Highschool -
International Grammar School and College (GSIS)