Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
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ABEGAIL JOYCE VILLAMIEL

ABEGAIL JOYCE VILLAMIEL

Tarlac City

Summary

Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

CSR - Concierge/Sales Executive

BUTLERINSUITES (Singapore)
01.2021 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Conducted thorough research to provide accurate information to customers regarding product specifications or usage guidelines.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.

Consultant

Eperformax Manila
01.2017 - 01.2019
  • Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.

American Express GBT Travel Consultant

EXL Services
01.2015 - 01.2017
  • Collaborated with team members to optimize travel recommendations and share industry knowledge.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.

Sales Representative

Teleperformance Sucat
01.2012 - 01.2015
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Encoding & Reporting

Philippine Embassy Islamabad
01.2007 - 01.2008
  • Part-time - encoding and reporting approved visa and passport.
  • Coordinated closely with clients to ensure their specific requirements were accurately met throughout the encoding process.
  • Enhanced data accuracy by meticulously reviewing and correcting encoding errors in documents.

Education

BSHRM -

Universal Collage

BSHRM - undefined

St. Ann Lucena

Highschool -

International Grammar School and College (GSIS)

Skills

undefined

Accomplishments

  • Top Agent (Teleperformance) Hitting above target conversion rate for expert tier. May 2012 - Aug 2012
  • Top NCsAT 98% rate on survey returns for 3 months. Apr 2015 - June 2015
  • Certification in overall GDS exam 100% on GDS examination with Delta Airlines.
  • EBay Q4 alister eBay top performer/MVP

References

  • Kyle Hirano, Datamapper, 09178271521
  • Neneth Yarisantos, SM Main Office, 09178552392
  • Cynthia P. Dagle, Eperformax, 09288426896

Certification

Sales Essentials Certificate

Timeline

CSR - Concierge/Sales Executive

BUTLERINSUITES (Singapore)
01.2021 - Current

Consultant

Eperformax Manila
01.2017 - 01.2019

American Express GBT Travel Consultant

EXL Services
01.2015 - 01.2017

Sales Representative

Teleperformance Sucat
01.2012 - 01.2015

Encoding & Reporting

Philippine Embassy Islamabad
01.2007 - 01.2008

BSHRM -

Universal Collage

BSHRM - undefined

St. Ann Lucena

Highschool -

International Grammar School and College (GSIS)

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ABEGAIL JOYCE VILLAMIEL