Abegail Joy Gaguan
Cagayan de Oro
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Teleperformance
Cagayan De Oro
08.2023 - 05.2024
- Troubleshot customer inquiries related to software and hardware issues.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Monitored customer feedback to ensure high levels of satisfaction.
- Resolved escalated customer service issues in a timely manner.
Customer Support Representative
Teleperformance
Cagayan De Oro
10.2021 - 06.2023
- Created detailed reports of customer issues for further review.
- Developed relationships with customers through friendly interactions.
- Identified opportunities to improve customer experience and suggested changes accordingly.
English Tutor
51talk
Cagayan De Oro
07.2020 - 09.2021
- Provided feedback to students on their strengths, weaknesses, and progress.
- Organized activities that allowed for interactive learning experiences for all levels of learners.
- Assisted students in developing reading comprehension strategies, grammar rules, and writing techniques.
- Provided guidance on essay structure, sentence structure, spelling and grammar mistakes during review sessions with individual students or small groups of them.
Education
Bachelor of Science - Radiologic Technology
Liceo De Cagayan University
06-2020
Skills
- Technical Support
- Performance Testing
- Customer Service
- Remote Support
- Complaint resolution
- Appointment Scheduling
- MS Office proficiency
- Incoming Call Management
- Call Management
- Active Listening
- Analytical Skills
Timeline
Technical Support Representative
Teleperformance
08.2023 - 05.2024
Customer Support Representative
Teleperformance
10.2021 - 06.2023
English Tutor
51talk
07.2020 - 09.2021
Bachelor of Science - Radiologic Technology
Liceo De Cagayan University
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