ABEGAIL JANE D SORIANO
Unit 948 Bldg 3 Urban Deca Homes Manila
Summary
Result driven assistant with strong ability to anticipate needs and proactively manage administrative task. Adept at problems solving,multi-tasking and adapting to changing priorities in a fast-paced environment.
Overview
17
17
years of professional experience
Work History
Office Staff Assistant
SPL Manpower Agency
02.2019 - 11.2022
- Conducted regular inventory checks of office supplies, anticipating and ordering necessary items before depletion to avoid work disruptions.
- Saved company resources by efficiently utilizing office supplies and equipment, identifying cost-saving opportunities where possible.
- Updated employee databases regularly, ensuring correct personnel records were easily accessible when needed by human resources or other departments.
- Streamlined invoice processing workflows, reducing processing time and increasing overall accounts payable efficiency within the department.
Chat Support Representative
Alorica Philippines
01.2011 - 09.2012
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Sales Telemarketer
Home Tv Shopping
06.2005 - 01.2006
- Developed strong relationships with clients, leading to repeat business and referrals.
- Sharpened negotiation skills during the closure of challenging deals.
- Improved lead generation by optimizing call lists according to prospect demographics and interests.
- Collaborated with the marketing team to develop targeted outreach strategies for potential customers.
Education
Associate of Science - College of Arts, Science And Technology
Mettropolitan Medical Center College.
Manila, Metro Manila, Philippines08-2018
No Degree - Bachelor of Science Cullinary Arts& Food Services
STI College Taft
Manila, Metro Manila, Philippines02-2011
No Degree - Bs in Nursing
La Consolasion College
Caloocan City, Metro Manila, Philippines04-2004
Skills
- Communication
- Organizational Skills
- Analytical Thinking
- Customer Service
- Risk Management
- Basic Computer Literacy
- Time Management
Timeline
Office Staff Assistant
SPL Manpower Agency
02.2019 - 11.2022
Chat Support Representative
Alorica Philippines
01.2011 - 09.2012
Sales Telemarketer
Home Tv Shopping
06.2005 - 01.2006
Associate of Science - College of Arts, Science And Technology
Mettropolitan Medical Center College.
No Degree - Bachelor of Science Cullinary Arts& Food Services
STI College Taft
No Degree - Bs in Nursing
La Consolasion College
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