Abegail Montes
Bacoor City
Overview
7
7
years of professional experience
Work History
Patient Advocate II
MedRisk Philippines, Inc.
05.2021 - Current
- Reach out to adjusters, nurse case managers, and UR via phone, email, and fax to obtain approval for physical medicine services such as PT, OT, Speech Therapy, Massage Therapy, Acupuncture, Chiro, FCE and Impairment Rating Recommendation.
- Make outbound calls and send emails to carriers to obtain patient's claim information.
- Contact providers to obtain patient's missing information and necessary paperworks to facilitate the prior authorization process.
- Seek surgical clearance from providers or patients so that scheduling team can setup the patient for post operative therapy.
Customer Service Representative III
TeleTech
08.2019 - 06.2020
- Processed prior authorization requests for medications received via fax and phone by creating a new case, entering patient and provider's details and requested medication into the system, and attaching the request form and medical notes to the case.
- Made outbound calls and sent faxes to providers to obtain missing information and answers to clinical questions.
- Took incoming calls to assist patient and providers with their queries regarding the status of their requests and forward the calls to the appropriate department that can handle other prior authorization related concerns.
2D Echo Technician
Dasmariñas City Medical Center, Inc.
Dasmariñas City, Cavite
08.2017 - 11.2017
- Served patients by greeting them, answering their inquiries, and scheduling their 2D Echo/Stress Echo/Treadmill Stress Test in person or via phone.
- Accurately registered or updated patient's information in the system and ensured that patient was being charged correctly for the procedure.
- Kept track of the stock of medical supplies and maintained clean, safe and orderly procedure rooms and storage areas.
- Conducted ECG and assisted echo technicians in 2D Echo, Stress Echo and Treadmill Stress Test by closely monitoring patient's safety, completing echocardiogram report and forwarding it to the cardiologist for interpretation.
Timeline
Patient Advocate II
MedRisk Philippines, Inc.
05.2021 - Current
Customer Service Representative III
TeleTech
08.2019 - 06.2020
2D Echo Technician
Dasmariñas City Medical Center, Inc.
08.2017 - 11.2017
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