Abegail Jasa, LCB
Sta. Ana, Manila
Summary
Adept at navigating the complexities of seafreight export documentation and customer service, I enhanced operational efficiency at CNT WORLDWIDE TRANSPORT INC. My expertise in freight forwarding and exceptional negotiation skills led to streamlined processes and elevated customer satisfaction. Proven ability to adapt, learn, and solve problems underlines my commitment to excellence and teamwork.
Overview
6
6
years of professional experience
Work History
Export Customer Service Representative
CNT WORLDWIDE TRANSPORT INC.
3333 NEW PANADEROS ST. STA ANA, MANILA
01.2019 - 01.2025
2019-2022 Seafreight Export Documentation
- Send FSI ( Final Shipping Instructions ) to various carrier/shipping lines
- Create House Bill of Lading
- Send AMS and ISF ( US destination )
- Monitor vessel advisory departure of the vessel in origin until on it's arrival at destination
- Send Pre Alert to agent
- Create Billing to client/shippers using SAP
- Create PRM ( Payment Request Memorandum ) to various shipping lines using SAP
- Send online payment to shipping lines to get seaway bill copy
2022-2025 ( promoted to Customer Service )
- Received booking from shipper or agent
- Freehand Shipment: Get instructions from Sales of which carrier to use, rates and routing
- Nominated Shipment: send pre booking advise to agent for approval/shipping instructions
- Arrange booking with the carriers/consolidators
- Monitor LCT of the carrier then update shipper for their reference.
- Send Dispatch Request form to Dispatch Team for our Trucking Services/Brokerage Services
- Knowledgeable on how to arrange booking with various shipping lines like Maersk Line, Hapag Lloyd, CMA CGM, Evergreen, ONE, Cosco, MSC, PIL, ZIM Line.
- Knowledgeable on how to arrange booking with various consolidators like Shipco, Gateway, Vanguard, ECU Worldwide, JCLI,Charterlink.
- Knowledgeable in Shipping Incoterms
- Knowledgeable also on how to quote shipping rates offer to shipper or agent
Education
Bachelor of Science - Customs Administration
Southwestern Institute of Business And Technology
Pangulayan, Pinamalayan Oriental Mindoro04-2018
Skills
- Strong negotiation skills
- Empathy and patience
- Freight forwarding experience
- Export documentation
- Multitasking Abilities
- Calm and professional under pressure
- Customer service excellence
- Pro Active Team Member
- Committed to impeccable document control, product knowledge and attention to detail
- Adaptable and quick learner with problem-solving skills
- Knowledgeable in using MS excel, MS Word
Character References
Fe V. Magat
Seafreight Export Manager
Phone No. 09274680828
Catherine Agustin
Former Seafreight Export Customer Service
Rosell Arellano
Former Seafreight Export Documentation
Phone No. 09760741676
Timeline
Export Customer Service Representative
CNT WORLDWIDE TRANSPORT INC.
01.2019 - 01.2025
Bachelor of Science - Customs Administration
Southwestern Institute of Business And Technology