Abegail Antiquera
Angeles City, Province Of Pampanga,PAM
Summary
Professional operations leader with a strong focus on team collaboration and achieving results. Expertise in optimizing workflows, improving efficiency, and managing cross-functional teams. Known for adaptability and reliability in dynamic environments. Skilled in strategic planning, process improvement, and conflict resolution.
Experienced with managing cross-functional teams to enhance operational efficiency. Utilizes strategic planning and process improvement techniques to drive success. Track record of fostering collaborative environments that achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Operation Team Leader
Nasc Technology Ltd
12.2022 - Current
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Implement and document processes for the Ops Team to be used as the SOP to be used by the local team here in the PH.
- Creates open communication with the market's Project Coordinator, Technical Team, and Dev Team making sure that the necessary fix to the reported issue matches how it was described on the ticket.
- Performs UAT prior to project acceptance to ensure that the handover from the Project Team is smooth.
-Monitors and manage Ops Team's weekly/monthly workload per market handled. - Liaise with other teams to guarantee that all members involved in the market are aligned prior to and during the Project.
- Manages overall supervision with the Ops Team including time management, filling of leaves, and other employee-related concerns.
- Extracts data for reporting purposes to the client's management team up to the Director level.
- Conducts troubleshooting for issues raised on the system, training and process improvements.
- Reviews process documents and perform UAT to ensure that all scenarios are working based on the agreed contract.
Business Systems Analyst
Nasc Technology Ltd
12.2022 - Current
- Collaborated with stakeholders to gather business requirements, conducted detailed analysis of existing processes, and proposed system enhancements that resulted in a 20% increase in operational efficiency
- Created comprehensive functional and technical specifications documents, including use cases, process flow diagrams, and data models, to guide system development and implementation
- Conducted user acceptance testing (UAT), identified and resolved defects, and ensured smooth system deployments with minimal disruption to business operations
- Acted as a liaison between business users and development teams, translating business requirements into technical solutions and providing ongoing support and guidance throughout the development lifecycle
Managed Service Engineer
Nasc Technology Ltd
09.2021 - 12.2022
- Analyzed business processes and conducted gap analysis to identify areas for improvement and automation, resulting in a 15% reduction in operational costs
- Facilitated workshops and interviews with stakeholders to elicit and prioritize business requirements, ensuring alignment with strategic goals and objectives
- Collaborated with development teams to design and implement scalable and efficient systems, including CRM and ERP solutions, that streamlined business operations and enhanced productivity
- Conducted training sessions and provided user support to ensure seamless adoption and utilization of implemented systems
Education
Bachelor of Arts in Social Science - Human Behavior
Kolehiyo Ng Subic
Subic Zambales03-2008
Bachelor of Science - Nursing
Gordon College, Olongapo City
Olongapo City03-2017
Skills
- Business process analysis and optimization
- Requirements gathering and documentation
- System design and workflow modeling
- Stakeholder management and collaboration
- Agile and Waterfall methodologies
- User acceptance testing (UAT)
- Data analysis and reporting
- Excellent problem-solving and communication skills
Timeline
Operation Team Leader
Nasc Technology Ltd
12.2022 - Current
Business Systems Analyst
Nasc Technology Ltd
12.2022 - Current
Managed Service Engineer
Nasc Technology Ltd
09.2021 - 12.2022
Bachelor of Arts in Social Science - Human Behavior
Kolehiyo Ng Subic
Bachelor of Science - Nursing
Gordon College, Olongapo City
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