Abegael Pasay
Client Service Specialist
Manila,Manila
Summary
Successful Client Service Professional with 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
21
21
years of professional experience
Work History
Client Service Specialist IV
JPMorgan Chase & Co.
03.2022 - Current
- Provides knowledgeable service and support for all client needs.
- Maintains accurate record-keeping with proactive attention to client information updates.
- Collaborate with internal team to resolve service problems and boost client satisfaction.
- Uses ticketing systems to manage and process support actions and requests.
Process Specialist
Infosys BPM Philippines
06.2021 - 02.2022
- Collaborated with cross-functional teams to develop innovative solutions.
- Updated clients on changes in tax laws and other regulations affecting investments.
- Studied financial documents to identify potential areas needing improvement.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
Collections Specialist II
JPMorgan Chase & Co.
01.2011 - 04.2019
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Trained new team members on scripts, company services, and collection strategies.
Telephone Banker
JPMorgan Chase & Co.
03.2010 - 01.2011
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
Customer Service Representative
ICT Marketing Services, Inc.
09.2009 - 03.2010
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Call Center Agent
EPLDT Ventus
04.2008 - 09.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Team Member
Kuwait Foods Corp.
03.2006 - 09.2007
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Call Center Representative
IContact Solutions
04.2004 - 10.2004
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Approved and terminated customer contracts upon request.
Telemarketer
American Express Credit Card
08.2003 - 01.2004
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered calls, took messages, and transferred calls to correct individuals.
- Recorded contact information of customers and potential customers in internal database.
Education
Certificate in Teaching Program - Education
Philippines Women's Univwersity
Manila 04.2001 -
BBA - Marketing
Polytechnic University of The Philippines
Manila 04.2001 -
Skills
Document Management
Regulatory Compliance
Call Management
Record Preparation
Compliance Requirements
Telephone Skills
Exceptional Communication
Client Relations
Call Center Experience
User Support
Timeline
Client Service Specialist IV
JPMorgan Chase & Co.
03.2022 - Current
Process Specialist
Infosys BPM Philippines
06.2021 - 02.2022
Collections Specialist II
JPMorgan Chase & Co.
01.2011 - 04.2019
Telephone Banker
JPMorgan Chase & Co.
03.2010 - 01.2011
Customer Service Representative
ICT Marketing Services, Inc.
09.2009 - 03.2010
Call Center Agent
EPLDT Ventus
04.2008 - 09.2009
Team Member
Kuwait Foods Corp.
03.2006 - 09.2007
Call Center Representative
IContact Solutions
04.2004 - 10.2004
Telemarketer
American Express Credit Card
08.2003 - 01.2004
Certificate in Teaching Program - Education
Philippines Women's Univwersity
04.2001 -
BBA - Marketing
Polytechnic University of The Philippines
04.2001 -