Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
ABDUS SAMAD

ABDUS SAMAD

pasay city

Summary

Experienced and professional VIP Casino Player Assistant with a strong background in delivering high-level service to premium and high-roller guests. Skilled in managing player profiles, coordinating exclusive promotions and events, and ensuring personalized attention to enhance player satisfaction and loyalty. Known for discretion, excellent communication, and the ability to anticipate VIP needs in a fast-paced luxury casino environment. Proven track record of supporting host teams, handling special requests, and contributing to a world-class gaming experience.

Overview

3
3
years of professional experience
2019
2019
years of post-secondary education

Work History

Player assistant

White horse club (vip junket)
pasay city
10.2024 - 06.2025
  • Accurately e-bating according to online player bets
  • Rolling chips and win/loss check
  • Roll over and prepare for set up new game
  • Welcoming vip guests and proceeds designated department
  • Assist players to smooth gaming experience
  • Catering services (taking orders, serve food
  • Bills settlement.
  • Floor inspections regularly.

Customer Service Representative

Anoc99, bay view Ayala mall
Parañaque, city
03.2023 - 07.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided accurate information about products and services to customers.

Marketing Assistant

SPARC
Tambo, Parañaque
01.2022 - 02.2023

. Finding real deposit players

. Find out the source of players

. Inviting players by link and help to open new accounts

. Link Promotion and offer run using social media like TikTok, Facebook, YouTube

  • Managed email campaigns by creating automated workflows and writing compelling copy for newsletters.
  • Provided administrative support to the Marketing Manager on a daily basis.

Education

BBA - Business Management

Shah-neyamatullah College
Dhaka , Bangladesh
08.2013 - 12.2017

Higher Secondary Certificate, Shah-neyamatullah College
Dhaka Bangladesh , Bangladesh
01.2012 - 12.2013

Senior school certificate, Namo-rajarampur High School
Dhaka,Bangladesh, Bangladesh

Skills

  • E-betting
  • Game setup
  • VIP guest relations
  • Bill settlement
  • Floor inspections
  • Customer relationship management
  • Complaint resolution
  • Social media promotion
  • Problem solving
  • Attention to detail
  • Time management
  • Cash handling proficiency
  • Multitasking
  • Positive attitude
  • Flexibility
  • Teamwork
  • Guest relations
  • Data entry
  • Problem-solving abilities
  • Crowd management

Languages

Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tagalog
Upper Intermediate (B2)
B2

Timeline

Player assistant

White horse club (vip junket)
10.2024 - 06.2025

Customer Service Representative

Anoc99, bay view Ayala mall
03.2023 - 07.2024

Marketing Assistant

SPARC
01.2022 - 02.2023

BBA - Business Management

Shah-neyamatullah College
08.2013 - 12.2017

Higher Secondary Certificate, Shah-neyamatullah College
01.2012 - 12.2013

Senior school certificate, Namo-rajarampur High School
ABDUS SAMAD