Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Abdul Rahman Zarrouf

Abdul Rahman Zarrouf

Executive-Helpdesk
Manila

Summary

Experienced Technical Support Specialist with a strong background in helpdesk and customer service. Offering 3 years of expertise, demonstrates comprehensive understanding of troubleshooting steps for efficient problem resolution. Skilled in engaging with clients, quickly identifying issues and streamlining processes to effectively address technical challenges.

Overview

7
7
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Executive-Helpdesk

Datamatics
10.2022 - Current
  • Assist clients in Arabic and English by installing and configuring computer software, networks, printers, and scanners.
  • Diagnose computer errors and provide technical support.
  • Troubleshoot software, hardware, networks, printers and scanners issues.
  • Train end-users how to set up and use new technologies.
  • Backup and restore an organization's data files when needed.
  • Responding in a timely manner to service issues and requests.
  • Utilized remote access tools to provide remote support.
  • Ensured data security by adhering to company policies regarding password resets, account access requests, and software installations.

Sales & Admin Assistant - Freelance

Al Safa Flowers
01.2018 - 11.2018
  • Generated leads through marketing efforts. (Social Media, Marketing Campaigns, Cold Calls to existing and interested clients.
  • Arranging flowers and organizing clients' orders for delivery.
  • Managed and ordered flowers and other shop needs from suppliers.
  • Assisted the Sales Manager and Owner in proposal creation and business meetings.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

Doctor of Dental Medicine - Dentistry

Unciano Colleges & General Hospital
Manila, Metro Manila, Philippines
04.2001 -

High School Diploma -

Dubai Secondary School
Dubai, UAE
04.2001 -

Skills

Ticket resolution

Support coordination

Technical assistance

Teamwork and collaboration

Customer service

Computer skills

Certification

Excellence In Costumer Service & Professionalism - PSI

Interests

Traveling

Football

Working out

Self development

Reading

Timeline

ITIL 4 Fundamentals - Essentials of IT Service Management - Alison

07-2024

COMP TIA A+ 1000 - Alison

06-2024

Excellence In Costumer Service & Professionalism - PSI

04-2024

Executive-Helpdesk

Datamatics
10.2022 - Current

Sales & Admin Assistant - Freelance

Al Safa Flowers
01.2018 - 11.2018

Doctor of Dental Medicine - Dentistry

Unciano Colleges & General Hospital
04.2001 -

High School Diploma -

Dubai Secondary School
04.2001 -

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Abdul Rahman ZarroufExecutive-Helpdesk