Abdul Khalique Lomondot
Front Office Officer
Cagayan de Oro, Province of Misamis Oriental
Summary
Dedicated, friendly and customer-focused hotelier for almost 9 years of experience as well as in-depth knowledge of hotel desk operations with exceptional service to provide the guest a delightful and memorable stay to develop business growth and loyalty.
Overview
12
12
years of professional experience
Work History
Front Office Officer
Seda Centrio
06.2018 - Current
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Front Office Associate
Seda Centrio
09.2017 - 06.2018
- Ensure an efficient reception experience for guests, including check-in and check-out, and complete audit procedure as required.
- Ensuring that Front office manager is kept fully aware of any relevant feedback from guests and or other departments.
- Attending relevant training courses, when required, and assist with night team's training and development efforts.
- Demonstrate a knowledge of hotel categories, room rates, packages, promotions, and other general product knowledge.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Demonstrate a high level of customer service at all times.
- Answering both internal and external calls for inquiries and other requests.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Improved communication within the team by initiating weekly meetings to discuss challenges faced during shifts as well as possible solutions.
- Contributed to revenue growth by promoting hotel services, facilities, and nearby attractions.
Concierge/Bell Attendant
Seda Centrio
08.2016 - 09.2017
- Luggage assistance for arrival and departure guests.
- Arranging flights and web check-ins for departing guests.
- Sharing ideas concerning to a tourist spots and night outs.
- Giving mass schedules and other activities through out the city.
- Transportation in and out arrangements either in-house guests or other walk-in guests.
- Requesting stocks for front office departments like, keycard, holder, folders, and other office supplies.
- Guiding handicapped guests heading to their designated places.
- Answering internal and external calls for transportation and availability.
Executive Lounge Associate
Seda Centrio
08.2016 - 09.2017
- Preparing food and drinks for VIP and other important guests in the hotel.
- Assisting express check in and check out of the VIP guests.
- Giving exceptional service to a high valued or high ranking guests.
- Greeted customers and offered assistance for increased customer satisfaction.
- Arranging meetings and changing setups of the restaurant for special requests.
- Making different types of coffees and other beverages requested by the VIP guests.
- Generating sales and inventory reports every month.
- Maintained relationships with customers to maximize sales opportunities.
- Managed efficient cash register operations.
Food and Beverage Associate/Banquet Captain
Seda Centrio
07.2015 - 08.2016
- Participated in regular team meetings focused on refining service strategies.
- Facilitated communication between front-of-house staff and kitchen personnel, ensuring timely delivery of orders without compromising quality or presentation standards.
- Assisted in menu development, contributing to diverse and appealing offerings for various dietary preferences.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleaned and organized kitchen, dining and service areas.
- Adjusted food preparation methods in accordance with customer requests.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
Customer Service Representative
Teleperformance
11.2013 - 02.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid minimal wait times.
Customer Service Representative
Convergys, AT&T
09.2013 - 11.2013
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Service Ambassador
Resorts World Manila
03.2013 - 09.2013
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Line Cook /Prep Cook
Seda Hotel Bonifacio Global City
10.2012 - 01.2013
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Followed food safety practices and sanitation guidelines.
- Placed orders to restock items before supplies ran out.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Monitored food temperature, discarding items not stored correctly.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Stocked and rotated food items according to expiration dates.
- Trained new staff on food preparation and safety procedures.
Human Resource Intern
Ayala Land Hotels And Resorts Corp.
07.2012 - 12.2012
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Organizing first priority, second priority, and rank and file folders and give updates to the manager for qualified applicants.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Preparing datas and tools needed for trainings by Human Resource Manager.
- Calling and sending text messages for the applicants daily for scheduled interview.
- Assisted with writing job postings and job descriptions for boards.
- Updated and maintained employee records to respond quickly to requests for information.
- Distributing documents from department to the other.
Education
Bachelor of Science - Hotel And Restaurant Management
Saint Michael's College
Iligan, Philippines 04.2001 -
Skills
Affiliations
-1st place Silk Awardee 2017
-2nd place Silk Awardee 2018
-2nd place Silk Awardee 2019
-2nd Place Silk Awardee 2022
-Malasakit Awardee (Compassionate) Awardee 2018
Timeline
Front Office Officer
Seda Centrio
06.2018 - Current
Front Office Associate
Seda Centrio
09.2017 - 06.2018
Concierge/Bell Attendant
Seda Centrio
08.2016 - 09.2017
Executive Lounge Associate
Seda Centrio
08.2016 - 09.2017
Food and Beverage Associate/Banquet Captain
Seda Centrio
07.2015 - 08.2016
Customer Service Representative
Teleperformance
11.2013 - 02.2014
Customer Service Representative
Convergys, AT&T
09.2013 - 11.2013
Service Ambassador
Resorts World Manila
03.2013 - 09.2013
Line Cook /Prep Cook
Seda Hotel Bonifacio Global City
10.2012 - 01.2013
Human Resource Intern
Ayala Land Hotels And Resorts Corp.
07.2012 - 12.2012
Bachelor of Science - Hotel And Restaurant Management
Saint Michael's College
04.2001 -
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