Abdul Khalique Lomondot
Front Office Officer
Cagayan de Oro, Province of Misamis Oriental
Summary
Dedicated, friendly and customer-focused hotelier for almost 9 years of experience as well as in-depth knowledge of hotel desk operations with exceptional service to provide the guest a delightful and memorable stay to develop business growth and loyalty.
Overview
12
12
years of professional experience
Work History
Front Office Officer
Seda Centrio
Cagayan De Oro, Province Of Misamis Oriental
06.2018 - Current
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Front Office Associate
Seda Centrio
Cagayan De Oro, Province Of Misamis Oriental
09.2017 - 06.2018
- Ensure an efficient reception experience for guests, including check-in and check-out, and complete audit procedure as required.
- Ensuring that Front office manager is kept fully aware of any relevant feedback from guests and or other departments.
- Attending relevant training courses, when required, and assist with night team's training and development efforts.
- Demonstrate a knowledge of hotel categories, room rates, packages, promotions, and other general product knowledge.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Demonstrate a high level of customer service at all times.
- Answering both internal and external calls for inquiries and other requests.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Improved communication within the team by initiating weekly meetings to discuss challenges faced during shifts as well as possible solutions.
- Contributed to revenue growth by promoting hotel services, facilities, and nearby attractions.
Concierge/Bell Attendant
Seda Centrio
Cagayan De Oro, Misamis Oriental
08.2016 - 09.2017
- Luggage assistance for arrival and departure guests.
- Arranging flights and web check-ins for departing guests.
- Sharing ideas concerning to a tourist spots and night outs.
- Giving mass schedules and other activities through out the city.
- Transportation in and out arrangements either in-house guests or other walk-in guests.
- Requesting stocks for front office departments like, keycard, holder, folders, and other office supplies.
- Guiding handicapped guests heading to their designated places.
- Answering internal and external calls for transportation and availability.
Executive Lounge Associate
Seda Centrio
Cagayan De Oro, Misamis Oriental
08.2016 - 09.2017
- Preparing food and drinks for VIP and other important guests in the hotel.
- Assisting express check in and check out of the VIP guests.
- Giving exceptional service to a high valued or high ranking guests.
- Greeted customers and offered assistance for increased customer satisfaction.
- Arranging meetings and changing setups of the restaurant for special requests.
- Making different types of coffees and other beverages requested by the VIP guests.
- Generating sales and inventory reports every month.
- Maintained relationships with customers to maximize sales opportunities.
- Managed efficient cash register operations.
Food and Beverage Associate/Banquet Captain
Seda Centrio
Cagayan De Oro, Province Of Misamis Oriental
07.2015 - 08.2016
- Participated in regular team meetings focused on refining service strategies.
- Facilitated communication between front-of-house staff and kitchen personnel, ensuring timely delivery of orders without compromising quality or presentation standards.
- Assisted in menu development, contributing to diverse and appealing offerings for various dietary preferences.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleaned and organized kitchen, dining and service areas.
- Adjusted food preparation methods in accordance with customer requests.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
Customer Service Representative
Teleperformance
Makati City, Metro Manila, Philippines
11.2013 - 02.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid minimal wait times.
Customer Service Representative
Convergys, AT&T
Makati City, Metro Manila, Philippines
09.2013 - 11.2013
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Service Ambassador
Resorts World Manila
Pasay, Metro Manila, Philippines
03.2013 - 09.2013
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Line Cook /Prep Cook
Seda Hotel Bonifacio Global City
Bonifacio Global City, Philippines
10.2012 - 01.2013
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Followed food safety practices and sanitation guidelines.
- Placed orders to restock items before supplies ran out.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Monitored food temperature, discarding items not stored correctly.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Stocked and rotated food items according to expiration dates.
- Trained new staff on food preparation and safety procedures.
Human Resource Intern
Ayala Land Hotels And Resorts Corp.
Makati City, Metro Manila, Philippines
07.2012 - 12.2012
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Organizing first priority, second priority, and rank and file folders and give updates to the manager for qualified applicants.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Preparing datas and tools needed for trainings by Human Resource Manager.
- Calling and sending text messages for the applicants daily for scheduled interview.
- Assisted with writing job postings and job descriptions for boards.
- Updated and maintained employee records to respond quickly to requests for information.
- Distributing documents from department to the other.
Education
Bachelor of Science - Hotel And Restaurant Management
Saint Michael's College
Iligan, Philippines 04.2001 -
Skills
Work Coordination
Report Writing
Time Management
Multitasking
Professionalism
Affiliations
-1st place Silk Awardee 2017
-2nd place Silk Awardee 2018
-2nd place Silk Awardee 2019
-2nd Place Silk Awardee 2022
-Malasakit Awardee (Compassionate) Awardee 2018
Timeline
Front Office Officer
Seda Centrio
06.2018 - Current
Front Office Associate
Seda Centrio
09.2017 - 06.2018
Concierge/Bell Attendant
Seda Centrio
08.2016 - 09.2017
Executive Lounge Associate
Seda Centrio
08.2016 - 09.2017
Food and Beverage Associate/Banquet Captain
Seda Centrio
07.2015 - 08.2016
Customer Service Representative
Teleperformance
11.2013 - 02.2014
Customer Service Representative
Convergys, AT&T
09.2013 - 11.2013
Service Ambassador
Resorts World Manila
03.2013 - 09.2013
Line Cook /Prep Cook
Seda Hotel Bonifacio Global City
10.2012 - 01.2013
Human Resource Intern
Ayala Land Hotels And Resorts Corp.
07.2012 - 12.2012
Bachelor of Science - Hotel And Restaurant Management
Saint Michael's College
04.2001 -