Abby Joy Ignacio
Revenue Officer | Public Service
Sta. Teresita, Quezon City
Summary
Dedicated public servant with more than five years of experience in tax assistance, administrative operations, and client support. Strong background in handling taxpayer inquiries, managing high-volume documentation, assisting in facilitating national trainings, and improving service delivery. Known for professionalism, accuracy, and the ability to resolve concerns quickly and courteously. Committed to supporting government efficiency, compliance and public trust.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Revenue Officer I
Customer Assistance Division
01.2025 - Current
- Serve as a primary point of contact for taxpayer inquiries, providing accurate and timely responses across phone, email, and chat channels.
- Resolve concerns related to registration, filing, payment, and general tax processes while ensuring compliance with policies and procedures.
- Maintain service quality by delivering courteous, clear, and policy-aligned guidance to taxpayers and the general public.
- Help streamline taxpayer assistance by identifying recurring issues and coordinating solutions with internal units.
Administrative Assistant III
KALAHI-CIDSS NPMO
07.2023 - 01.2025
- Supported the Cash-for-Work program by monitoring cash disbursement during scheduled payouts to ensure accuracy and proper documentation.
- Assisted in the successful implementation of national trainings by providing logistical coordination, preparing materials, and ensuring smooth on-site operations.
- Managed the administrative, clerical, and coordination requirements of the division to ensure smooth program operations.
- Supported document routing, tracking, and consolidation for national program activities and official communications.
- Coordinated schedules, prepared meeting materials, and ensured timely submission of required documents.
Administrative Assistant II
KALAHI-CIDSS NPMO
09.2021 - 07.2023
- Processed and monitored project-related documents for the Office of the National Program Manager, ensuring accuracy and timely routing.
- Maintained organized records and filing systems to support nationwide project implementation.
- Assisted with communication and coordination between the Office of the National Program Manager and program divisions, and other department offices.
Administrative Assistant
J.A.I Builders
01.2019 - 07.2021
- Updated and maintained financial records to ensure accuracy and transparency.
- Prepared and monitored payroll information for employees.
- Managed billing and collections for multiple projects, ensuring timely follow-ups and proper documentation.
- Organized confidential company files and improved accessibility through a structured filing system.
Education
Bachelor of Science - Accounting Technology
University of The East
Recto, Manila01.2018
Bachelor of Science - Accountancy
University of Santo Tomas
Sampaloc, Manila01.2015
Secondary Education -
Liceo Di San Lorenzo
Sta. Maria, Bulacan01.2013
Skills
- Taxpayer Assistance and Customer Support (Phone, Email, Chat)
- High-Volume Case Handling and Documentation
- Government Service Operations and Public Interaction
- Training Facilitation and Stakeholder Coordination
- Administrative and Records Management
- Google Applications (Docs, Sheets)
- Microsoft Office (Excel, Word, Powerpoint)
- Time Management and Multitasking
- Accuracy, Confidentiality, and Professionalism
Certification
Civil Service Eligibility - Professional Level
WORK EXPOSURE & TRAININGS
National Liquidation Workshop cum Closing Activities | 15-18 October 2024
Training Team / Logistics Team
KALAHI-CIDSS Summit | 22-26 April 2024
Training Team / Logistics Team
Local Chief Executives Forum | 27-29 November 2023
Training Team / Logistic Facilitator
Policy Review and Enhancement/Development Writeshop | 4-8 September 2023
Training Team / Logistic Facilitator
National Training of Trainers for Barangay Development Planning | 13-17 March 2023
Training Team / Logistic Facilitator
NCBC – Special Events Team | January 2020 – December 2020
Special Events Coordinator
CONTACT
Addres: 2929, Tower 2, Sun Residences, Cor. Mayon St., Brgy. Sta. Teresita, Quezon City
Contact No.: +639604284398
Email Address: ignacioabby@gmail.com
Timeline
Revenue Officer I
Customer Assistance Division
01.2025 - Current
Administrative Assistant III
KALAHI-CIDSS NPMO
07.2023 - 01.2025
Civil Service Eligibility - Professional Level
03-2023
Administrative Assistant II
KALAHI-CIDSS NPMO
09.2021 - 07.2023
Administrative Assistant
J.A.I Builders
01.2019 - 07.2021
Bachelor of Science - Accounting Technology
University of The East
Bachelor of Science - Accountancy
University of Santo Tomas
Secondary Education -
Liceo Di San Lorenzo