Abby Dimacali

Customer-focused and performance-driven service professional with 6+ years of progressive experience in customer service roles, supporting clients from the US, North America, Australia, and New Zealand. Proven track record in managing customer interactions through calls and emails, handling escalations, and delivering results across various industries including telecommunications, travel, and printing.

Recognized consistently as a top performer and a go-to person within the team for coaching, quality assurance, and leadership support. Eager to take on higher responsibilities and contribute meaningfully as a 2IC, bringing strong problem-solving abilities, a commitment to excellence, and a passion for both people development and customer satisfaction.

ASPIRATION AS 2IC

I am ready and eager to step into a 2IC position where I can contribute more strategically to team success. I bring not just technical skill and customer service experience, but also the heart and initiative to coach others, support management, and take ownership of results. If given the opportunity, I will dedicate myself fully to the role, ensuring both operational excellence and a positive team environment.

• Engaging in personal devotion and Bible reading.
• Listening to gospel and worship music.
• Learning to play the guitar.
• Watching horror films and anime.
• Staying active through running and jogging.