Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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ABBY A. SALUNDAGUIT

ABBY A. SALUNDAGUIT

Norzagaray

Summary

A responsible, proactive and dependable Customer Service Representative for 6 years. I worked for retail, financial and healthcare accounts. I am hard-working and value my client's trust and I commit myself to any job.

Overview

10
10
years of professional experience

Work History

Healthcare Customer Service Representative

Everise
06.2023 - 04.2025
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • I address patients' questions about insurance, benefits, and Eligibility.
  • Check for prior authorization status.
  • Check the status of the claims and provide reasons for denial.
  • Provide covered drugs (branded and generic), look for alternative medication.
  • Find In-network providers and specialists.
  • Processed payment, provided total balance due, and monthly premium with paid through date.
  • Provide other healthcare information, and I had to ensure patients received the necessary information and support about their policies.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.

Healthcare Customer Service Representative

Teletech
11.2022 - 04.2023
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • I address patients' questions about insurance, benefits, and Eligibility.
  • Check for prior authorization status.
  • Check the status of the claims and provide reasons for denial.
  • Provide covered drugs (branded and generic), look for alternative medication.
  • Find In-network providers and specialists.
  • Processed payment, provided total balance due, and monthly premium with paid through date.
  • Provide other healthcare information, and I had to ensure patients received the necessary information and support about their policies.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.

Customer Service Representative (Email and Voice)

Concentrix
11.2019 - 08.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills and positive feedback from customer.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative (BDO Collection Voice)

Inspiro
08.2018 - 10.2019
  • I answered phone calls and assisted the customer with their past-due credit card, home loans and car loans.
  • Explained and computed their late penalty fees and other charges.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Office Staff

BTI Courier Express INC
04.2015 - 06.2017
  • Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
  • Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
  • Updated the information in spreadsheets.
  • Accurately and efficiently recorded and encoded remittance transactions into a system.

Education

Bachelor of Science - Business Administration, Financial Management

La Consolacion University of the Philippines
04.2015

Skills

  • Can easily learn new working techniques from my supervisor and among workmates
  • Willing to work under pressure and on long hours; has initiative towards work
  • Well organized and has personal time management
  • Goal-oriented and dedicated
  • Call center experience
  • Healthcare industry

Personal Information

Tagalog/English

Timeline

Healthcare Customer Service Representative

Everise
06.2023 - 04.2025

Healthcare Customer Service Representative

Teletech
11.2022 - 04.2023

Customer Service Representative (Email and Voice)

Concentrix
11.2019 - 08.2022

Customer Service Representative (BDO Collection Voice)

Inspiro
08.2018 - 10.2019

Office Staff

BTI Courier Express INC
04.2015 - 06.2017

Bachelor of Science - Business Administration, Financial Management

La Consolacion University of the Philippines
ABBY A. SALUNDAGUIT