A responsible, proactive and dependable Customer Service Representative for 6 years. I worked for retail, financial and healthcare accounts. I am hard-working and value my client's trust and I commit myself to any job.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
Everise
06.2023 - 04.2025
Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
I address patients' questions about insurance, benefits, and Eligibility.
Check for prior authorization status.
Check the status of the claims and provide reasons for denial.
Provide covered drugs (branded and generic), look for alternative medication.
Find In-network providers and specialists.
Processed payment, provided total balance due, and monthly premium with paid through date.
Provide other healthcare information, and I had to ensure patients received the necessary information and support about their policies.
Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Healthcare Customer Service Representative
Teletech
11.2022 - 04.2023
Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
I address patients' questions about insurance, benefits, and Eligibility.
Check for prior authorization status.
Check the status of the claims and provide reasons for denial.
Provide covered drugs (branded and generic), look for alternative medication.
Find In-network providers and specialists.
Processed payment, provided total balance due, and monthly premium with paid through date.
Provide other healthcare information, and I had to ensure patients received the necessary information and support about their policies.
Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Customer Service Representative (Email and Voice)
Concentrix
11.2019 - 08.2022
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills and positive feedback from customer.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative (BDO Collection Voice)
Inspiro
08.2018 - 10.2019
I answered phone calls and assisted the customer with their past-due credit card, home loans and car loans.
Explained and computed their late penalty fees and other charges.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Office Staff
BTI Courier Express INC
04.2015 - 06.2017
Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
Updated the information in spreadsheets.
Accurately and efficiently recorded and encoded remittance transactions into a system.
Education
Bachelor of Science - Business Administration, Financial Management
La Consolacion University of the Philippines
04.2015
Skills
Can easily learn new working techniques from my supervisor and among workmates
Willing to work under pressure and on long hours; has initiative towards work
Well organized and has personal time management
Goal-oriented and dedicated
Call center experience
Healthcare industry
Personal Information
Tagalog/English
Timeline
Healthcare Customer Service Representative
Everise
06.2023 - 04.2025
Healthcare Customer Service Representative
Teletech
11.2022 - 04.2023
Customer Service Representative (Email and Voice)
Concentrix
11.2019 - 08.2022
Customer Service Representative (BDO Collection Voice)
Inspiro
08.2018 - 10.2019
Office Staff
BTI Courier Express INC
04.2015 - 06.2017
Bachelor of Science - Business Administration, Financial Management
Customer Service Representative - Nike US Retail at Concentrix CVG Philippines, Inc.Customer Service Representative - Nike US Retail at Concentrix CVG Philippines, Inc.