Seeking a suitable position in a growing and reputable company that will enable me to contribute my real-life experiences, proactive attitude, and positive atmosphere for mutual development. Highly organized and motivated Account Executive with a demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Hi, I’m
AARON RUTH KATIGBAK
Executive Assistant/ Customer Service Sales And Tech Representative
Pasig
Summary
Overview
8
years of professional experience
7
years of post-secondary education
4
Certificates
Work History
Indios Bravos Design
Account Executive/Executive Assistant to the CEO
06.2018 - 02.2024
Job overview
- Handling and managing social media accounts for major clients (Meralco, Maynilad, Aboitiz, and Asian Institute of Management)
- Answering inquiries from customers' social media accounts
- Respond to emails and phone calls
- Organize managers' calendars and create presentations, as assigned
- Update the company website and social media accounts.
Engoo
International Online English Teacher (Part-time)
10.2019 - 11.2023
Job overview
- Teaching English language to foreign students online and evaluating their performance based on the set guidelines
- Knowledgeable and respectful of cultural differences
- Prepare lessons on a variety of English topics, including reading, writing, and speaking
- Ensured lessons were enjoyable for students by asking for feedback after the lessons and gathering information on lesson preferences
- Create a lesson memo with the necessary feedback about the topics that were discussed and areas that the student needs to improve on.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Worked with students between ages 4 and 80 on grammar, pronunciation, and sentence construction.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
Convergys Philippines Services Corporation
Technical Support
09.2015 - 09.2016
Job overview
- Under the Comcast account, assisted customers regarding their accounts, resolved the problems that they are encountering, and provided a path to resolve various technical-related problems while ensuring to provide exceptional customer service
- Provided clear and concise step-by-step technical support for cable, internet, and phone of the customer
- Asked customers targeted questions throughout troubleshooting to determine smart solutions
- Received an award for being a Salutatorian, Best in Customer Service Satisfaction, and Best in Sales.
Education
St. Scholastica's College ManilaManila
Bachelor of Music Major in Voice from Music Performance
Jun.2010 - Mar.2014 (3 years & 9 months)
University Overview
St. Scholastica's College ManilaManila
High School Diploma
06.2006 - 03.2009
University Overview
Skills
Familiarity with current technologies and social media platformundefined
Certification
Salutatorian [Convergys]- [Training]
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
International Online English Teacher (Part-time)
Engoo
10.2019 - 11.2023
Account Executive/Executive Assistant to the CEO
Indios Bravos Design
06.2018 - 02.2024
Salutatorian [Convergys]- [Training]
11-2015
[VOC Champion] [Convergys] - [Training]
11-2015
[Sales Champion] [Convergys] - [Training]
11-2015
Technical Support
Convergys Philippines Services Corporation
09.2015 - 09.2016
[Certificate of Appreciation: Outstanding commitment to quality service and customer satisfaction] [Teleperformance]
10-2014
St. Scholastica's College Manila
Bachelor of Music Major in Voice from Music Performance
Jun.2010 - Mar.2014 (3 years & 9 months)
St. Scholastica's College Manila
High School Diploma
06.2006 - 03.2009
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