Seeking a suitable position in a growing and reputable company that will enable me to contribute my real-life experiences, proactive attitude, and positive atmosphere for mutual development. Highly organized and motivated Account Executive with a demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Hi, I’m
AARON RUTH KATIGBAK
Executive Assistant/ Customer Service Sales And Tech Representative
Pasig
Summary
Overview
8
years of professional experience
7
years of post-secondary education
4
Certificates
Work History
Indios Bravos Design
Account Executive/Executive Assistant to the CEO
06.2018 - 02.2024
Job overview
- Handling and managing social media accounts for major clients (Meralco, Maynilad, Aboitiz, and Asian Institute of Management)
- Answering inquiries from customers' social media accounts
- Respond to emails and phone calls
- Organize managers' calendars and create presentations, as assigned
- Update the company website and social media accounts.
Engoo
International Online English Teacher (Part-time)
10.2019 - 11.2023
Job overview
- Teaching English language to foreign students online and evaluating their performance based on the set guidelines
- Knowledgeable and respectful of cultural differences
- Prepare lessons on a variety of English topics, including reading, writing, and speaking
- Ensured lessons were enjoyable for students by asking for feedback after the lessons and gathering information on lesson preferences
- Create a lesson memo with the necessary feedback about the topics that were discussed and areas that the student needs to improve on.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Worked with students between ages 4 and 80 on grammar, pronunciation, and sentence construction.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
Convergys Philippines Services Corporation
Technical Support
09.2015 - 09.2016
Job overview
- Under the Comcast account, assisted customers regarding their accounts, resolved the problems that they are encountering, and provided a path to resolve various technical-related problems while ensuring to provide exceptional customer service
- Provided clear and concise step-by-step technical support for cable, internet, and phone of the customer
- Asked customers targeted questions throughout troubleshooting to determine smart solutions
- Received an award for being a Salutatorian, Best in Customer Service Satisfaction, and Best in Sales.
Education
St. Scholastica's College ManilaManila
Bachelor of Music Major in Voice from Music Performance
Jun.2010 - Mar.2014 (3 education.years_Label & 9 education.months_Label)
University Overview
St. Scholastica's College ManilaManila
High School Diploma
06.2006 - 03.2009
University Overview
Skills
Familiarity with current technologies and social media platformKnowledge of online calendars and scheduling (eg Google Calendar)Excellent phone, email and instant messaging communication skillsExcellent time management skills and client relations
Customer Service
Sales Quota Achievement
Sales Proficiency
Customer Relationships
Certification
Salutatorian [Convergys]- [Training]
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
International Online English Teacher (Part-time)
Engoo
10.2019 - 11.2023
Account Executive/Executive Assistant to the CEO
Indios Bravos Design
06.2018 - 02.2024
Salutatorian [Convergys]- [Training]
11-2015
[VOC Champion] [Convergys] - [Training]
11-2015
[Sales Champion] [Convergys] - [Training]
11-2015
Technical Support
Convergys Philippines Services Corporation
09.2015 - 09.2016
[Certificate of Appreciation: Outstanding commitment to quality service and customer satisfaction] [Teleperformance]
10-2014
St. Scholastica's College Manila
Bachelor of Music Major in Voice from Music Performance
Jun.2010 - Mar.2014 (3 education.years_Label & 9 education.months_Label)
St. Scholastica's College Manila
High School Diploma
06.2006 - 03.2009