AARON PAOLO CAPILI

• Oversaw and managed all customer communication channels, including email, live chat, phone, and social media, ensuring prompt and accurate responses to inquiries.
• Supervised the maintenance of contact lists, customer databases, and online records, ensuring data integrity and operational efficiency.
• Directed the creation of detailed customer spreadsheets and reports to support strategic decision-making.
• Conducted market research to identify trends and opportunities, informing product development and promotional strategies.
• Led the development and execution of product advertisements in collaboration with marketing teams.
• Acted as the primary point of contact for escalated customer concerns, resolving issues with a focus on customer satisfaction.
• Demonstrated advanced analytical and problem-solving skills to distill complex information into actionable insights.
• Coordinated with the Operations Manager to align team efforts with company objectives, ensuring operational excellence.

Character Reference:

Max Hoover

Former Director

Gym Bro Fitness

Maxhoover188@gmail.com

734-787-5720

• Oversaw and managed all customer communication channels, including email, live chat, phone, and social media, ensuring prompt and accurate responses to inquiries.
• Supervised the maintenance of contact lists, customer databases, and online records, ensuring data integrity and operational efficiency.
• Directed the creation of detailed customer spreadsheets and reports to support strategic decision-making.
• Conducted market research to identify trends and opportunities, informing product development and promotional strategies.
• Led the development and execution of product advertisements in collaboration with marketing teams.
• Acted as the primary point of contact for escalated customer concerns, resolving issues with a focus on customer satisfaction.
• Demonstrated advanced analytical and problem-solving skills to distill complex information into actionable insights.
• Coordinated with the Operations Manager to align team efforts with company objectives, ensuring operational excellence.

• Executive assistant, I created business plan for the CEO on how to start up trucking business and drop shipping business.
• Business Manager, I managed the trucking business from scratch down to its business opening with the use of Trucking business tools such as Truckloads and 123Loadboard. And also managed dropshipping from creating a shopify account and getting suppliers overseas.
• Personal Assistant, Engaging clients needs and orders from the Trucking business and dropshipping business. Managed the CEO accounts including bank account that I used for my own payroll with the guidance and supervision of the CEO.
• Appointment Setter, Creating appointments and meetings for the CEO and the suppliers overseas. In order for the negotiation of supplies.
• Product Researcher, Oversee and study products needed for the dropshipping business and distinguish the bestselling products in the market.
• Drop Shipping, Created a dropshipping business from shopify and getting suppliers overseas for the items that to be sold in dropshipping.

• Outbound calls from leads provided by the company 50-100 daily.
• Follow up details needed for the transaction of sales.
• Producing sales and hitting quota.

• Facebook Advertisements Creator, Facebook Contents Creator, trends, photo&video editing for facebook page posts.
• Sales strategies and handled after sales customer relations.
• Manages facebook page, drop-shipping, advertisements, online dropshipping accounts, and manages shipments local and international.

• Balance employee manpower by creating staff schedules.
• Setting goals for performance and deadlines of staffs.
• Organizing workflow and ensuring that employees understand duties and tasks.
• Monitoring employee performance and providing feedback and coach.

• Making customer/company quotations.
• Making customer/company sales invoice.
• Providing excellent customer service.