Aaron Rectin
WFM Team Lead
Parañaque City
Summary
Dynamic WFM Team Lead/ Business Intelligence Supervisor at Teleperformance with a proven track record in operations management and performance monitoring. Expert in coaching and mentoring teams to enhance productivity and drive process improvement. Recognized for fostering a collaborative environment and implementing strategic initiatives that significantly boosted team performance and employee engagement.
Overview
8
8
years of professional experience
Work History
WFM Team Lead
Teleperformance
05.2022 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Reports Analyst
Teleperformance
04.2021 - 05.2022
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Conducted thorough quality checks on all reports, ensuring accurate and reliable results.
- Implemented data visualization techniques to create compelling presentations for executive leadership.
Customer Service Representative
Teleperformance
12.2018 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technical Services Avionics Engineer OJT
Cebu Pacific
06.2018 - 09.2018
- Ensured seamless integration of new technologies by providing comprehensive documentation detailing installation instructions and maintenance guidelines.
Customer Service Representative
Conduent
02.2018 - 05.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Avionics Technology
PATTS College Of Aeronautics
Paranaque City, Metro Manila 04.2001 -
High School Diploma -
Lycee'D Regis Marie
Paranaque City, Metro Manila 04.2001 -
Skills
Operations management
Performance monitoring
Process improvement
Coaching and mentoring
Timeline
WFM Team Lead
Teleperformance
05.2022 - Current
Reports Analyst
Teleperformance
04.2021 - 05.2022
Customer Service Representative
Teleperformance
12.2018 - 04.2021
Technical Services Avionics Engineer OJT
Cebu Pacific
06.2018 - 09.2018
Customer Service Representative
Conduent
02.2018 - 05.2018
Bachelor of Science - Avionics Technology
PATTS College Of Aeronautics
04.2001 -
High School Diploma -
Lycee'D Regis Marie
04.2001 -