Aaron L. Tantamco
Mancatian
Summary
Diligent [Desired Position] with solid background in technical support. Proven track record in troubleshooting technical issues and delivering high-quality customer service. Demonstrated ability in problem-solving and effective communication.
Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.
Overview
10
10
years of professional experience
Work History
Technical Support Representative
Task US
03.2023 - 02.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Support Representative
RMS Collect Phils. An Iqor Company
11.2019 - 12.2022
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Station Manager
Petron Bulilit Service Station
12.2017 - 12.2018
Barista
Roots and Herbs Coffee
10.2014 - 01.2015
Education
BSHRM -
WORLD CITI COLLEGES
01.2014
High school Graduate -
La Consolacion College
01.2009
Elementary Graduate -
Parang Elementary School
01.2005
Skills
- Technical troubleshooting
- Complaint handling
- Operations management
- Friendly and outgoing
- Team player
- Active listener
- Customer service
- Active listening
Note
I Hereby and certify that all the statements above are true and correct.
Training
- Dealers Management Course, Petron Sales Academy, 01/29/18 to 02/16/18
- Personality Development, World Citi Colleges, 09/06/10
- Hotel Tourism Management Going International, Martinez Memorial College, 09/17/12
- Trends and Issues in Hospitality Industry, World Citi Colleges, 10/05/12
Personal Information
- Age: 30
- Height: 5'7
- Weight: 90 Kgs
- Date of Birth: 01/15/93
- Gender: Male
- Nationality: Filipino
- Marital Status: Married
- Religion: Methodist
Timeline
Technical Support Representative
Task US
03.2023 - 02.2025
Customer Support Representative
RMS Collect Phils. An Iqor Company
11.2019 - 12.2022
Station Manager
Petron Bulilit Service Station
12.2017 - 12.2018
Barista
Roots and Herbs Coffee
10.2014 - 01.2015
High school Graduate -
La Consolacion College
Elementary Graduate -
Parang Elementary School
BSHRM -
WORLD CITI COLLEGES
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