Aaron Cristobal
San Juan City
Summary
A Skilled and Dynamic Non-Life and Life Claims Insurance professional with 6 years of experience in the Insurance Industry | Proficient in MS Office 360, Comprehensive Insurance Knowledge, and Customer Service | Committed to Integrity and Results | Eager to Contribute and Elevate the Team with Proven Pre/Post Sales Support Skills.
Overview
7
7
years of professional experience
Work History
Customer Relations Management Officer
FPG Insurance
01.2023 - Current
- Established effective relationships with clients and agents both internally and externally for increased sales opportunities.
- Prepared and submitted detailed reports regarding transactions and metrics for the month.
- Addressed client questions, complaints and requests and provided necessary assistance.
Customer Service Support Officer
Hinduja Global Solutions
11.2021 - 10.2022
- Responding to calls regarding clients FAQ's and complaints.
- Optimized customer experience by delivering superior services and effectively troubleshooting life claim issues.
- Supported creation of detailed customer service experience and technical life claim queries to meet metric targets.
Motor Claims Service Associate
Pioneer Insurance and Surety Corp.
06.2018 - 11.2021
- Followed up on denials, late payments, extensions and other special circumstances..
- Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps..
- Responsible for inspection of unit, when client contest the damages written on estimate form.
- Approving claims worth 60k of approving authority.
Internship • Assistant
Asian Life and General Assurance
01.2018 - 03.2018
Internship • Assistant
JTC group of Companies
01.2017 - 2 2017
Education
Elementary -
Jose Rizal University
Mandaluyong City, NCRHighschool - undefined
Jose Rizal University
Mandaluyong City, NCRCollege - Bachelor of Science Major in Business Entrepreneur -
Rizal Technological University
Mandaluyong City, NCRSkills
Proficient in Microsoft Office 360
Insurance Knowledge (Non-life and Life)
Post Sales Support
Pre Sales Support
Communications
Accountability
Integrity
Results Oriented
Customer Service Management
Issue Management
Critical Thinking
Personal Information
- Age: 26 yrs. old
- Place of Birth: Manila
- Date of Birth: 8/23/97
- Religion: Roman Catholic
References
- Bauto, Daizel Rona P., Blk. 4 Lot 16, Moises St., Bliss, Sta Lucia, Pasig City, 09173237072
- Basilio, Mark Gabriel, UP Bliss Compound, Diliman, Quezon City, 09772075188
- Camacam, Joshua, Brgy Harapin ang Bukas, Mandaluyong City, 09496645515
Timeline
Customer Relations Management Officer
FPG Insurance
01.2023 - Current
Customer Service Support Officer
Hinduja Global Solutions
11.2021 - 10.2022
Motor Claims Service Associate
Pioneer Insurance and Surety Corp.
06.2018 - 11.2021
Internship • Assistant
Asian Life and General Assurance
01.2018 - 03.2018
Internship • Assistant
JTC group of Companies
01.2017 - 2 2017
Elementary -
Jose Rizal University
Highschool - undefined
Jose Rizal University
College - Bachelor of Science Major in Business Entrepreneur -
Rizal Technological University
Similar Profiles
Michelle Anne VillanuevaMichelle Anne Villanueva
Marketing and Strategic Innovations Lead at FPG InsuranceMarketing and Strategic Innovations Lead at FPG Insurance
Queenie CantadaQueenie Cantada
Marketing Assistant at FPG Insurance Co., Inc.Marketing Assistant at FPG Insurance Co., Inc.
Tyresa AllenTyresa Allen
Cleaning at FPGCleaning at FPG