Open To Work
Hi, I’m
ARODEL ALTIVO
Tacloban City
Summary
Results-driven and adaptable professional with experience supporting operational execution and collaborating across teams to achieve organizational goals. Recognized for a strong work ethic, sound judgment, and a proactive approach to delivering quality outcomes while continuously developing skills and adding value to the organization.
Overview
17
years of professional experience
1
year of post-secondary education
Work History
World Vision Development Foundation, Inc.Eastern Visayas
Field Facilitator
09.2021 - 12.2025
Job overview
- Oversaw project execution and coordination activities, ensuring alignment with regional objectives and timelines.
- Coordinated comprehensive planning and execution processes to ensure effective program activity monitoring and evaluation.
- Conducted regular assessments to uphold program accountability and maintain quality standards.
- Facilitated communication with local government units and stakeholders to ensure interventions effectively reach intended populations.
- Facilitated data gathering and completed additional tasks as directed by project leadership.
DepEdTacloban City
Substitute Teacher
02.2021 - 05.2021
Job overview
- Collaborated with colleagues to co-create and share lessons/resources, boosting instructional consistency and resource quality.
- Coordinated with parents to distribute modules and activity sheets, ensuring timely delivery and clear expectations.
- Prepared and distributed monthly reports, maintained up-to-date class information, and fostered open parent communication via in-person and social media to enhance learning and a shared commitment to quality education.
PSA, PhilSys RegistrationTacloban City
Registration Officer I
09.2020 - 12.2020
Job overview
- Collected accurate demographic data for PhilID pre-registration via tablet, ensuring data readiness.
- Coordinated with barangay officials in strict protocol compliance per government guidelines.
- Educated registrants on PhilID purpose, achieving enhanced understanding of the program.
World Vision Development Foundation, Inc.Tacloban City
Support Staff
03.2020 - 06.2020
Job overview
- Led household validation for qualified beneficiaries, ensuring accurate eligibility determinations and streamlined prioritization.
- Coordinated with barangay council to implement shelter assistance, ensuring alignment with local governance and timelines.
- Facilitated and monitored shelter assistance implementation, delivering timely, compliant support to recipients.
DSWDTacloban City
Enumerator
12.2019 - 03.2020
Job overview
- Coordinated with barangay councils to validate residents for Listahanan, enhancing data integrity and timeliness of household interviews.
- Led community-based and interview sessions, ensuring accurate validations and adherence to program guidelines, improving process efficiency.
- Educated households on the NHTS-PR DWSD Program, boosting awareness and potential participation.
Sykes Asia Inc.
Customer Service Representative
01.2016 - 09.2016
Job overview
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cebu International AcademyCebu
ESL Teacher
07.2015 - 07.2017
Job overview
- Delivered online ESL instruction to students from diverse cultural backgrounds, tailoring approaches to individual needs and achieving enhanced engagement and comprehension.
- Continuously adjusted instructional strategies to fit learner profiles, leading to improved participation.
- Administered midterm and final assessments to measure progress and adapt instruction, ensuring regular progress monitoring.
Convergys
Customer Service Representative
02.2014 - 12.2014
Job overview
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Demographic Research and Development Foundation In
Field Interviewer
02.2013 - 04.2013
Job overview
- Conducted in-depth interviews to collect data for research studies.
- Ensured data accuracy by verifying respondent information and responses.
- Collaborated with research teams to develop effective survey methodologies.
- Analyzed and summarized qualitative data for reporting purposes.
University of the Philippines in the Visayas
Researcher
06.2012 - 09.2012
Job overview
- Conducted comprehensive literature reviews to support ongoing research projects.
- Collaborated with cross-functional teams to design and implement research methodologies.
- Developed presentations summarizing research findings for academic conferences.
- Led project initiatives that streamlined research processes and improved efficiency.
APAC Customer Services, Inc.
Customer Service Representative
06.2011 - 09.2011
Job overview
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Accudata Coredata Inc.
Data Encoder
09.2010 - 02.2011
Job overview
- Processed large volumes of data with high accuracy and attention to detail.
- Utilized advanced data entry software to streamline information input and retrieval.
- Maintained data integrity through regular audits and quality checks.
- Supported to train new team members on efficient data encoding techniques and best practices.
Local Government Unit
LGU Paid Teacher
06.2009 - 03.2010
Job overview
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated classroom discussions that encouraged student participation and critical thinking skills.
- Assessed student performance through various evaluation methods to identify growth areas.
- Collaborated with parents and faculty to create individualized student support strategies.
Education
Saint Paul School of Professional StudiesPalo, Leyte
J.D.
06.2025 - Current
University Overview
Leyte Normal UniversityTacloban City
M.D.
01.2009
University Overview
Skills
Business analysis
Meeting facilitation
Financial acumen
Innovation management
Operations management
Customer service management
Continuous improvement
Organizational development
Presentation skills
Solution implementation
Strategy realignment
Stakeholder relations
Quality assurance and control
Teamwork and collaboration
Multitasking Abilities
Problem-solving abilities
Excellent communication
Organizational skills
Active listening
Interpersonal skills
Customer relationship management
Awards
Awards
- Best Student Teacher
- Recognized Customer Service Representative
- With honors
Languages
English
Bilingual or Proficient (C2)
Work Preference
Work Type
Part TimeContract WorkLocation Preference
RemoteOn-SiteREFERENCES
REFERENCES
Available upon request.
Timeline
Saint Paul School of Professional Studies
J.D.
06.2025 - Current
Field Facilitator
World Vision Development Foundation, Inc.
09.2021 - 12.2025
Substitute Teacher
DepEd
02.2021 - 05.2021
Registration Officer I
PSA, PhilSys Registration
09.2020 - 12.2020
Support Staff
World Vision Development Foundation, Inc.
03.2020 - 06.2020
Enumerator
DSWD
12.2019 - 03.2020
Customer Service Representative
Sykes Asia Inc.
01.2016 - 09.2016
ESL Teacher
Cebu International Academy
07.2015 - 07.2017
Customer Service Representative
Convergys
02.2014 - 12.2014
Field Interviewer
Demographic Research and Development Foundation In
02.2013 - 04.2013
Researcher
University of the Philippines in the Visayas
06.2012 - 09.2012
Customer Service Representative
APAC Customer Services, Inc.
06.2011 - 09.2011
Data Encoder
Accudata Coredata Inc.
09.2010 - 02.2011
LGU Paid Teacher
Local Government Unit
06.2009 - 03.2010
Leyte Normal University
M.D.