Maria Chabelita Laluces
Customer Service/ Fraud And Claims
Manila,NCR
Summary
Customer service professional committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remainingcalm in stressful situations and effectively assisting a variety of customers.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Fraud and Claims Specialist II
Wells Fargo EGS LLC
Taguig City
06.2021 - Current
- Identifying opportunities to improve customer experience after thorough research of complex account activity.
- Performing routine customer support tasks by combining solid investigative research for cases while answering incoming calls from other departments or customers
- Receives direction from team lead and supervisor and escalate issues to appropriate line of business as necessary.
Luxury Sales and Service Specialist
Intercontinental Hotels Group
Makati City, METRO MANILA
06.2019 - 05.2021
- provided best-in-class reservation, sales and customer service solution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrates knowledge of the luxury portfolio of Hotels
- Navigated multiple web based systems to efficiently manage guest experiences.
Intern
Solaire Resort and Casino
Pasay City, METRO MANILA
11.2018 - 02.2019
- Sorted and organized files, spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Delivered clerical support by handling range of routine and special requirements.
- Double-checked inventories and documentation for accuracy.
- Compared orders and invoices against contents received to verify accuracy.
Barista
Cafe Janealo Inc.
, METRO MANILA
04.2018 - 11.2018
- Educated coworkers and customers about new products.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Education
Bachelor of Science - Hotel And Restaurant Management
Pamantasan Ng Lungsod Ng Maynila
Manila 06.2015 - 03.2019
Skills
Fraud detection and prevention
Complaint resolution
Sales expertise
Business growth and retention
Account management
MS Office
Timeline
Fraud and Claims Specialist II
Wells Fargo EGS LLC
06.2021 - Current
Luxury Sales and Service Specialist
Intercontinental Hotels Group
06.2019 - 05.2021
Intern
Solaire Resort and Casino
11.2018 - 02.2019
Barista
Cafe Janealo Inc.
04.2018 - 11.2018
Bachelor of Science - Hotel And Restaurant Management
Pamantasan Ng Lungsod Ng Maynila
06.2015 - 03.2019