Eila Buaco
Customer Service Representative
Camalig, Province Of Albay
Summary
I am a dedicated and detail-oriented Email Support Representative and Call Center Agent with a proven track record of delivering exceptional customer service. Skilled in handling customer inquiries with professionalism, empathy, and efficiency, I excel at providing effective solutions while maintaining a positive customer experience. Highly adaptable and a proactive learner, I quickly master new tools and processes to enhance performance. Committed to continuous improvement, I bring strong communication, problem-solving, and time management skills to every role I undertake.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Outbound Sales Call Center Agent
Teleserv Asia Solutions, Inc.
04.2024 - Current
- Displayed resilience under pressure, managing high call volumes while maintaining a positive attitude towards customers and team members alike.
- Delivered scripted sales talks to customers reached via automatic dialing systems.
- Overcame objections using friendly, empathetic and persuasive strategies.
- Adapted quickly to changes in company policies or product offerings, ensuring accurate information was relayed to customers at all times.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
Customer Service Representative
Fitcover
03.2019 - 02.2024
- Proficiently manage 50+ daily tickets with a focus on delivering courteous, personalized, and detailed responses that consistently enhance customer satisfaction
- Demonstrate mastery in utilizing essential tools like Slack, Gorgias, Front App, Shopify, Google Spreadsheet, Google Drive, Click Up, and Time Doctor 2 on a daily basis, ensuring seamless operations
- Exhibit an in-depth understanding of the company's products and services, enabling swift and accurate responses to customer inquiries through comprehensive product knowledge
- Actively contribute to company growth by proactively escalating customer feedback, both internal and external, thereby fostering continuous improvement and development
- Skillfully compile and analyze diverse data for multifaceted purposes, encompassing customer insights, product replacements, refunds, complaints, return-to-sender records, and other relevant aspects, efficiently utilizing various spreadsheet trackers
Education
Bachelor of Arts - Literature
Bicol University
Legazpi, Philippines 01.2019 - 01.2023
Skills
Outbound Sales
Timeline
Outbound Sales Call Center Agent
Teleserv Asia Solutions, Inc.
04.2024 - Current
Customer Service Representative
Fitcover
03.2019 - 02.2024
Bachelor of Arts - Literature
Bicol University
01.2019 - 01.2023
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