Eila Buaco
Customer Service Representative
Camalig, Province Of Albay
Summary
I am a dedicated and detail-oriented Email Support Representative and Call Center Agent with a proven track record of delivering exceptional customer service. Skilled in handling customer inquiries with professionalism, empathy, and efficiency, I excel at providing effective solutions while maintaining a positive customer experience. Highly adaptable and a proactive learner, I quickly master new tools and processes to enhance performance. Committed to continuous improvement, I bring strong communication, problem-solving, and time management skills to every role I undertake.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Outbound Sales Call Center Agent
Teleserv Asia Solutions, Inc.
04.2024 - Current
- Displayed resilience under pressure, managing high call volumes while maintaining a positive attitude towards customers and team members alike.
- Delivered scripted sales talks to customers reached via automatic dialing systems.
- Overcame objections using friendly, empathetic and persuasive strategies.
- Adapted quickly to changes in company policies or product offerings, ensuring accurate information was relayed to customers at all times.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
Customer Service Representative
Fitcover
03.2019 - 02.2024
- Proficiently manage 50+ daily tickets with a focus on delivering courteous, personalized, and detailed responses that consistently enhance customer satisfaction
- Demonstrate mastery in utilizing essential tools like Slack, Gorgias, Front App, Shopify, Google Spreadsheet, Google Drive, Click Up, and Time Doctor 2 on a daily basis, ensuring seamless operations
- Exhibit an in-depth understanding of the company's products and services, enabling swift and accurate responses to customer inquiries through comprehensive product knowledge
- Actively contribute to company growth by proactively escalating customer feedback, both internal and external, thereby fostering continuous improvement and development
- Skillfully compile and analyze diverse data for multifaceted purposes, encompassing customer insights, product replacements, refunds, complaints, return-to-sender records, and other relevant aspects, efficiently utilizing various spreadsheet trackers
Education
Bachelor of Arts - Literature
Bicol University
Legazpi, Philippines 01.2019 - 01.2023
Skills
Outbound Sales
Call Management
Cold Calling
Problem-Solving
Proactive Learner
Adaptability and Flexibility
Written Communication
Customer Relationship Management (CRM) Tools
Time Management
Attention to Detail
Conflict Resolution
Timeline
Outbound Sales Call Center Agent
Teleserv Asia Solutions, Inc.
04.2024 - Current
Customer Service Representative
Fitcover
03.2019 - 02.2024
Bachelor of Arts - Literature
Bicol University
01.2019 - 01.2023