Hi, I’m
Lanie Mendoza
Libradilla
Caloocan
Work Preference
Summary
Results-driven Project Coordinator with expertise in project and order management, high-volume transaction processing, and workflow optimization across global operations. Proven ability to streamline processes, reduce costs, and enhance client programs through effective planning and stakeholder collaboration. Recognized for attention to detail, proactive problem-solving, and strong cross-functional communication. Adaptable, dependable, and committed to delivering high-quality results in fast-paced, deadline-driven environments. Seeking a full-time role that leverages project management skills and a focus on continuous improvement.
Overview
11
years of professional experience
2
Languages
Work History
WTW Manila Global Delivery Center Ltd Company
Pharmacy Benefit Project Coordinator
06.2025 - Current
Job overview
- Managed pharmacy benefit programs for Rx Collaborative clients across North America, ensuring timely and accurate project deliverables.
- Served as the main liaison between pharmacy consultants, client service teams, PBM partners, and external vendors.
- Supported plan design, cost-saving strategies, and benefit analysis to enhance client pharmacy programs.
- Conducted benchmarking studies, vendor comparisons, and contract evaluations to deliver strategic insights.
- Facilitated effective communication among stakeholders, tracked meeting outcomes, and ensured follow-up completion.
- Collaborated cross-functionally to deliver high-quality client service and contribute to internal knowledge development.
- Maintained a strong focus on accuracy, quality standards, and addressing client inquiries with consultant support.
Accenture
Order Management Specialist
03.2024 - 03.2025
Job overview
- Managed high volumes of domestic and international orders with consistent accuracy and on-time delivery.
- Reviewed and processed orders to minimize errors, ensuring smooth fulfillment and reducing incorrect shipments.
- Strengthened key account relationships through proactive issue resolution and responsive service.
- Supported the sales team by efficiently handling order management, contributing to revenue growth and customer satisfaction.
- Oversaw end-to-end export operations, ensuring compliance with international trade regulations.
- Prepared and verified export documentation, including commercial invoices, packing lists, and shipping instructions.
Accenture
Program & Project Management Analyst
08.2020 - 02.2024
Job overview
- Led and coordinated large-scale projects, ensuring on-time delivery through effective stakeholder collaboration.
- Developed comprehensive project documentation to align teams on scope, objectives, and deliverables.
- Improved efficiency by streamlining workflows and implementing project management best practices.
- Reduced project costs through strategic resource allocation and proactive project monitoring.
- Identified and mitigated risks to support seamless project execution and client satisfaction.
- Maintained clear and consistent communication with clients via conference calls, updates, and detailed reporting.
Accenture
Transaction Processing Analyst
03.2019 - 07.2020
Job overview
- Developed robust reporting tools to track key performance metrics and support data-driven decision-making.
- Designed and implemented automated solutions to streamline complex transaction processes.
- Utilized industry-specific software to ensure high accuracy in data entry and analysis throughout the financial transaction lifecycle.
- Led process improvement initiatives, enhancing efficiency and reducing operational bottlenecks.
- Managed high-volume transactions, optimizing team workflows through effective task allocation.
- Resolved escalations and mitigated operational risks by implementing corrective actions and workflow enhancements.
- Collaborated with clients to refine business requirements and automate processes, boosting overall productivity.
Accenture
Transaction Processing Associate
12.2016 - 02.2019
Job overview
- Led a major process transition to Accenture Manila and delivered in-person training in Mumbai, India.
- Designed and delivered training programs, mentoring new hires to boost team capability and performance.
- Performed data audits and compliance checks, ensuring accuracy and adherence to regulatory and internal standards.Built strong cross-functional relationships to enhance interdepartmental collaboration on transaction-related initiatives.
- Conducted quality assurance checks and escalated issues to management, contributing to continuous process improvement.
- Demonstrated adaptability by quickly mastering new systems and processes during upgrades and protocol changes.
Accenture
Transaction Processing New Associate
07.2014 - 11.2016
Job overview
- Performed high-accuracy data entry and resolved transaction issues to ensure seamless processing.
- Collaborated with team members to escalate and resolve complex problems while maintaining regulatory compliance.
- Delivered exceptional customer service, improving satisfaction and fostering long-term engagement.
- Built strong relationships with key stakeholders to enhance cross-functional communication and alignment.
- Boosted team productivity by streamlining workflows and adopting effective project management tools.
Education
TESDA, JRB Alazne Language Training CenterQuirino Ave., Manila, Philippines
No Degree from Basic Japanese Language And Culture
04.2001
University of Caloocan CityCaloocan City, Metro Manila, Philippines
Bachelor of Science from Business Administration Major in Financial Managem
04.2001
Skills
Project Coordination & Management(Including scheduling, scope management, lifecycle oversight, and program management)
Stakeholder & Team Communication(Strong interpersonal and relationship-building skills, meeting facilitation, and remote team management)
Process Improvement & Quality Assurance(Continuous improvement, performance monitoring, and attention to detail)
Time & Workload Management(Strong organizational skills, decision-making, and ability to manage competing priorities)
Problem Solving & Critical Thinking(Adaptable, solution-oriented, and capable of addressing complex challenges)
Customer & Vendor Relationship Management(Customer service, negotiation, and vendor coordination)
Data & Presentation Skills(Proficient in spreadsheet tracking, data collection, and PowerPoint presentations)
Training & Team Leadership(Mentoring, development, and coordination of diverse or remote teams)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Upper intermediate (B2)
Japanese
Beginner (A1)
Timeline
Pharmacy Benefit Project Coordinator
WTW Manila Global Delivery Center Ltd Company
06.2025 - Current
Order Management Specialist
Accenture
03.2024 - 03.2025
Program & Project Management Analyst
Accenture
08.2020 - 02.2024
Transaction Processing Analyst
Accenture
03.2019 - 07.2020
Transaction Processing Associate
Accenture
12.2016 - 02.2019
Transaction Processing New Associate
Accenture
07.2014 - 11.2016
TESDA, JRB Alazne Language Training Center
No Degree from Basic Japanese Language And Culture
04.2001
University of Caloocan City
Bachelor of Science from Business Administration Major in Financial Managem
04.2001