Jennifer G. Regalado
Kalibo
Summary
Dynamic and motivated professional eager to leverage skills and knowledge in a rewarding environment that fosters growth and development. Committed to contributing to the organization's future success through innovative solutions and a proactive approach. Demonstrates a strong ability to adapt and thrive in fast-paced settings while maintaining a focus on achieving team objectives. Passionate about driving results and enhancing operational efficiency within a collaborative team framework.
Overview
9
9
years of professional experience
Work History
Barmaid/Receptionist
Paradise Garden Hotel and Convention Center
Malay, Province Of Aklan, Philippines
08.2024 - Current
- Provided exceptional customer service to enhance guest experiences in fast-paced bar environment.
- Managed inventory levels and ordered supplies to ensure consistent product availability.
- Improved overall guest satisfaction ratings through consistent attention to detail when preparing orders.
- Maximized efficiency during high-traffic periods by multitasking effectively without sacrificing quality or service standards.
Food and Beverage Secretary
Paradise Garden Hotel and Convention Center
Malay, Province Of Aklan, Philippines
05.2023 - 08.2024
- Managed daily office operations, ensuring efficient communication across departments.
- Facilitated guest services by addressing inquiries and resolving issues promptly.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Food and Beverage Receptionist
Paradise Garden Hotel and Convention Center
Malay, Province Of Aklan, Philippines
12.2022 - 05.2023
- Utilized POS system to receive and process food and beverage orders.
- Implemented efficient filing systems for guest records, enhancing data retrieval speed.
- Resolved guest inquiries and complaints promptly to maintain high satisfaction levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Food and Beverage Associate
Paradise Garden Hotel and Convention Center
Malay, Province Of Aklan, Philippines2
11.2018 - 02.2020
- Delivered exceptional customer service in high-paced dining environment.
- Managed inventory levels, minimizing waste through effective stock rotation.
- Implemented process improvements that enhanced guest satisfaction scores.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
Housekeeping Attendant
Paradise Garden Hotel and Convention Center
Kalibo Town, Province Of Aklan, Philippines
05.2018 - 10.2018
- Maintained cleanliness and organization of guest rooms, ensuring exceptional guest satisfaction.
- Conducted thorough inspections of assigned areas to uphold hotel cleanliness standards.
- Collaborated with team members to streamline housekeeping processes and improve efficiency.
Cashier/Waitress
Akean9 RestoBar and Café
Kalibo Town, Province Of Aklan, Philippines
01.2017 - 06.2017
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained accurate cash drawer and balanced daily sales reports consistently.
Education
Bachelor of Science - Hotel and Restaurant Management Technology
Aklan State University-CIT
Kalibo, Aklan01.2018
Secondary -
Aklan National High School For Arts And Trade
Andagao Kalibo, Aklan01.2014
Primary -
Pook Elementary School
Pook Kalibo, Aklan01.2010
Skills
- Hospitality management
- Proficient in computer applications
- Proficient in bar equipment operation
- Customer service
- Effective time management
- Effective Communication Skills
- Financial Transaction Management
- Administrative support
References
- Hon. Ronald Marte, Barangay Captain, Pook, Kalibo, Aklan
- Hon. Ludy Pinos, Barangay Kagawad, Pook, Kalibo, Aklan
Languages
Aklanon
Filipino
English
Personal Information
- Age: 27
- Height: 5'1"
- Weight: 46 kls
- Citizenship: Filipino
- Date of Birth: December 13, 1997
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Work Objectives
Seeking for great opportunities with a rewarding company that will allow my skills and knowledge to grow, and be able to apply those to contribute for the future success of the company.
Special Skills
- Knowledge in Hotel and Restaurant Services
- Computer literate
Training
- Multilingualism: An Advantage in Global Tourism Industry, Aklan State University Function Hall, 2016-08-05
- Tourism Trends (Voluntourism) and Personality Enhancement for Hospitality Professional, ACC Gymnasium, 2015-07-26
- Miggy’s Secret Garden Resort, Receptionist/Cashier, Magallanes Street, Pook Interior, Kalibo, Aklan, 2016-03-30, 2016-05-08
- Miggy’s Place Bar and Grill, Kitchen Assistant, Kalibo International Airport, Aklan, 2016-03-30, 2016-05-08
- Astoria Boracay, Housekeeping/Food & Beverage/Kitchen Department, Station 1, Balabag, Malay, Aklan
Timeline
Barmaid/Receptionist
Paradise Garden Hotel and Convention Center
08.2024 - Current
Food and Beverage Secretary
Paradise Garden Hotel and Convention Center
05.2023 - 08.2024
Food and Beverage Receptionist
Paradise Garden Hotel and Convention Center
12.2022 - 05.2023
Food and Beverage Associate
Paradise Garden Hotel and Convention Center
11.2018 - 02.2020
Housekeeping Attendant
Paradise Garden Hotel and Convention Center
05.2018 - 10.2018
Cashier/Waitress
Akean9 RestoBar and Café
01.2017 - 06.2017
Bachelor of Science - Hotel and Restaurant Management Technology
Aklan State University-CIT
Secondary -
Aklan National High School For Arts And Trade
Primary -
Pook Elementary School