Jennifer G. Regalado
Kalibo
Summary
Dynamic and motivated professional eager to leverage skills and knowledge in a rewarding environment that fosters growth and development. Committed to contributing to the organization's future success through innovative solutions and a proactive approach. Demonstrates a strong ability to adapt and thrive in fast-paced settings while maintaining a focus on achieving team objectives. Passionate about driving results and enhancing operational efficiency within a collaborative team framework.
Overview
9
9
years of professional experience
Work History
Barmaid/Receptionist
Paradise Garden Hotel and Convention Center
08.2024 - Current
- Provided exceptional customer service to enhance guest experiences in fast-paced bar environment.
- Managed inventory levels and ordered supplies to ensure consistent product availability.
- Improved overall guest satisfaction ratings through consistent attention to detail when preparing orders.
- Maximized efficiency during high-traffic periods by multitasking effectively without sacrificing quality or service standards.
Food and Beverage Secretary
Paradise Garden Hotel and Convention Center
05.2023 - 08.2024
- Managed daily office operations, ensuring efficient communication across departments.
- Facilitated guest services by addressing inquiries and resolving issues promptly.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Food and Beverage Receptionist
Paradise Garden Hotel and Convention Center
12.2022 - 05.2023
- Utilized POS system to receive and process food and beverage orders.
- Implemented efficient filing systems for guest records, enhancing data retrieval speed.
- Resolved guest inquiries and complaints promptly to maintain high satisfaction levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Food and Beverage Associate
Paradise Garden Hotel and Convention Center
11.2018 - 02.2020
- Delivered exceptional customer service in high-paced dining environment.
- Managed inventory levels, minimizing waste through effective stock rotation.
- Implemented process improvements that enhanced guest satisfaction scores.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
Housekeeping Attendant
Paradise Garden Hotel and Convention Center
05.2018 - 10.2018
- Maintained cleanliness and organization of guest rooms, ensuring exceptional guest satisfaction.
- Conducted thorough inspections of assigned areas to uphold hotel cleanliness standards.
- Collaborated with team members to streamline housekeeping processes and improve efficiency.
Cashier/Waitress
Akean9 RestoBar and Café
01.2017 - 06.2017
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained accurate cash drawer and balanced daily sales reports consistently.
Education
Bachelor of Science - Hotel and Restaurant Management Technology
Aklan State University-CIT
Kalibo, Aklan01.2018
Secondary -
Aklan National High School For Arts And Trade
Andagao Kalibo, Aklan01.2014
Primary -
Pook Elementary School
Pook Kalibo, Aklan01.2010
Skills
- Hospitality management
- Proficient in computer applications
- Proficient in bar equipment operation
- Customer service
- Effective time management
- Effective Communication Skills
- Financial Transaction Management
- Administrative support
References
- Hon. Ronald Marte, Barangay Captain, Pook, Kalibo, Aklan
- Hon. Ludy Pinos, Barangay Kagawad, Pook, Kalibo, Aklan
Languages
Aklanon
Filipino
English
Personal Information
- Age: 27
- Height: 5'1"
- Weight: 46 kls
- Citizenship: Filipino
- Date of Birth: December 13, 1997
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Work Objectives
Seeking for great opportunities with a rewarding company that will allow my skills and knowledge to grow, and be able to apply those to contribute for the future success of the company.
Special Skills
- Knowledge in Hotel and Restaurant Services
- Computer literate
Training
- Multilingualism: An Advantage in Global Tourism Industry, Aklan State University Function Hall, 2016-08-05
- Tourism Trends (Voluntourism) and Personality Enhancement for Hospitality Professional, ACC Gymnasium, 2015-07-26
- Miggy’s Secret Garden Resort, Receptionist/Cashier, Magallanes Street, Pook Interior, Kalibo, Aklan, 2016-03-30, 2016-05-08
- Miggy’s Place Bar and Grill, Kitchen Assistant, Kalibo International Airport, Aklan, 2016-03-30, 2016-05-08
- Astoria Boracay, Housekeeping/Food & Beverage/Kitchen Department, Station 1, Balabag, Malay, Aklan
Timeline
Barmaid/Receptionist
Paradise Garden Hotel and Convention Center
08.2024 - Current
Food and Beverage Secretary
Paradise Garden Hotel and Convention Center
05.2023 - 08.2024
Food and Beverage Receptionist
Paradise Garden Hotel and Convention Center
12.2022 - 05.2023
Food and Beverage Associate
Paradise Garden Hotel and Convention Center
11.2018 - 02.2020
Housekeeping Attendant
Paradise Garden Hotel and Convention Center
05.2018 - 10.2018
Cashier/Waitress
Akean9 RestoBar and Café
01.2017 - 06.2017
Bachelor of Science - Hotel and Restaurant Management Technology
Aklan State University-CIT
Secondary -
Aklan National High School For Arts And Trade
Primary -
Pook Elementary School