Summary
Overview
Work History
Education
Skills
Timeline
Generic
Aissa Mae Mateos

Aissa Mae Mateos

Manager, COO, Owner Of A Beauty Salon
Bacolod City

Summary

Dynamic Chief Operating Officer at Ace Beauty Corp, adept at strategic planning and operations oversight. Spearheaded innovative marketing strategies that boosted revenue and cultivated strong client relationships. Demonstrated executive leadership by mentoring teams and enhancing productivity through efficient processes, achieving significant cost savings while fostering a culture of collaboration and continuous improvement.

Overview

7
7
years of professional experience

Work History

Chief Operating Officer

Ace Beauty Corp, Aima Beauty Shop
06.2018 - Current
  • Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
  • Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
  • Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Negotiated high-value contracts with major suppliers, securing favorable terms that resulted in significant cost savings.
  • Cultivated company-wide culture of innovation and collaboration.
  • Oversaw divisional marketing, advertising and new product development.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Analyzed industry trends and tracked competitor activities to inform decision making.

Salon Owner/Operator

Aima Beauty Shop
06.2018 - Current
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Introduced loyalty programs to incentivize repeat business from satisfied customers.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
  • Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
  • Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
  • Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
  • Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Collaborated with local businesses on cross-promotional events that enhanced community engagement.
  • Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Bachelor of Arts - Operations Management

University of St. La Salle Bacolod
Bacolod City, Province Of Negros Occidental, Philippines

Certification - Human Resources Management

University of St. La Salle Bacolod
Bacolod City, Philippines

Bachelor of Arts - Psychology

University of St. La Salle Bacolod
Bacolod City, Province Of Negros Occidental, Philippines
03-2018

Skills

Planning and execution

Strategic planning

Operations oversight

Executive leadership

Timeline

Chief Operating Officer

Ace Beauty Corp, Aima Beauty Shop
06.2018 - Current

Salon Owner/Operator

Aima Beauty Shop
06.2018 - Current

Bachelor of Arts - Operations Management

University of St. La Salle Bacolod

Certification - Human Resources Management

University of St. La Salle Bacolod

Bachelor of Arts - Psychology

University of St. La Salle Bacolod

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Aissa Mae MateosManager, COO, Owner Of A Beauty Salon