Louise Lane Reyes
Bacoor, Province Of Cavite
Summary
- Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.
- Ready to use and develop communication and problem-solving skills in Team Leader role.
- Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
- Known for reliability and proactive approach to meeting customer and organizational goals.
- Knowledgeable and dedicated customer service professional with extensive experience in Health Care industry.
- Collaborative leader partners with coworkers to promote engaged, and empowering work culture.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alorica
08.2022 - Current
- Answering calls of the patients regarding completing their order through enrollment
- Also trained in the Outbound Calls welcoming and asking if there would be needed further assistance, asking the patient's experience in using the device.
- Managing and updating patient's insurance information
- Furnishing members and health care practitioners with details regarding
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
- Communicate effectively and professionally with patients, colleagues, and healthcare professionals.
- Conducting research to provide answers for customers to resolve their issues.
- Developed rapport with patients through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied patients, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
Bachelor of Science - Hotel And Restaurant Management
ISHRM
Bacoor, Province Of Cavite, Philippines05-2017
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Team collaboration
- Customer relations
- Relationship building
- Product knowledge
- Administrative support
- Call management
- Staff education and training
- Product education
Accomplishments
.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Collaborated with team of 20 in the development of HKEV program on the last account.
- Achieved getting the SME role through effectively helping with training new hires and making coaching plans to help agents.
Dancing , K-Pop Culture Nerd
Dancing and immersing into K-pop culture is one of my mental health reset routine. Because i always believe that aside from work you should also balance your time in some things outside of work. K- pop and dancing helped me to reflect that making mistakes is just fine. That's why i always believe in the quote that one of the members of my favorite group quoted that "It’s everyone's first time living this life, how can you be good right from the start??"
Timeline
Customer Service Representative
Alorica
08.2022 - Current
Bachelor of Science - Hotel And Restaurant Management
ISHRM
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