Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative

Jessica Taban

Customer Service Representative
Block 7 Lot 7 Section 24 Phase 2 Pabahay Bagtas Tanza,Cavite

Summary

Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Customer Service Representative II

TELUS International Philippines Inc. - Uber
McKinley Road cor. EDSA, Dasmariñas Village 1200, Makati City
08.2015 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Technical Support Representative

Sykes Asia Inc. - Pearson Education
500 Shaw Zentrum Shaw Boulevard, Mandaluyong City
07.2013 - 06.2015
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Office Assistant

HRD (S) PTE., LTD.
Block 9 Lot 7 Phase 1 Cavite Eco-Zone Rosario, Cavite
09.2012 - 03.2013
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

Education

TVET - Mass Communication Technology

La Verdad Christian College
McArthur Highway, Apalit, Pampanga
06.2010 - 03.2012

High School Diploma -

Eastern Pangasinan Agricultural College
Sta. Maria, Pangasinan
06.2006 - 04.2010

Skills

    Customer service expert

Organized with attention to details

Effective communication

Problem - solving

Flexible and adaptable

Computer literate

Additional Information

Age: 28

Sex: Female

Nationality: Filipino

Civil Status: Single

Timeline

Customer Service Representative II

TELUS International Philippines Inc. - Uber
08.2015 - Current

Technical Support Representative

Sykes Asia Inc. - Pearson Education
07.2013 - 06.2015

Office Assistant

HRD (S) PTE., LTD.
09.2012 - 03.2013

TVET - Mass Communication Technology

La Verdad Christian College
06.2010 - 03.2012

High School Diploma -

Eastern Pangasinan Agricultural College
06.2006 - 04.2010
Jessica TabanCustomer Service Representative