Amadou Bello Bah
Quezon City
Summary
With 6 years of experience in sales, marketing, and customer relations for an international company in a bilingual environment (English and French), specializing in B2B (business to business) sales and client relations. For the past 5 years, I have been a team leader with various responsibilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader Sales and Client Relations
TELUS INTERNATIONAL
03.2021 - 11.2024
- Leading and supervising a team of sales representatives, setting clear sales objectives, providing continuous feedback and performance evaluations, developing action plans to achieve objectives, collaborating with other departments to align sales strategies with goals
- Maintaining strong relationships with key clients and accounts, monitoring and evaluating individual and team performance against objectives and KPIs, implementing performance improvement plans
Team Leader Client Relations
TELUS INTERNATIONAL
08.2019 - 03.2021
- Leading and supervising a team of representatives, resolving customer issues, serving as a link between agents and upper management, preparing and submitting performance reports, monitoring employee productivity, providing constructive feedback
- Developing and maintaining strong relationships with key clients and accounts, implementing performance improvement plans as needed
Subject Matter Expert
TELUS INTERNATIONAL
06.2018 - 08.2019
- Provide knowledge, resources to support agents, assist advisors with material requests, coach and train agents to improve customer interaction, demonstrate comprehensive knowledge of products and services as well as their competitive advantages
Education
Bachelor Of Business Administration And Management - Business Administration
Asia Pacific College
ManilaBachelor's Degree - Public Administration
Université Kofi Annan
ConakryHIGH SCHOOL -
Lycée Sainte Marie
ConakrySkills
- MS Word
- Excell PowerPoint
- Outlook
- Google Docs
- Sheets
- Salesforce
- VMware
Certification
Project Management Professional - Jul2023
Languages
Français
Bilingual or Proficient (C2)
Anglais
Bilingual or Proficient (C2)
Hobbies and Interests
Reading, Sport, Hiking
Accomplishments
- Dynamic Team Award in 2022
- Facilitation of multiple trainings
- Top Performer Team Leader for three consecutive Quarters in 2022
- Top Performer Team Leader for Quarters 3 & 4 in 2023
Custom section
- Public speaking
- Teamwork
- Strong decision making
- Emotional intelligence
- Excellent interpersonal and communication skills
- Leadership and organizational skills
Timeline
Team Leader Sales and Client Relations
TELUS INTERNATIONAL
03.2021 - 11.2024
Team Leader Client Relations
TELUS INTERNATIONAL
08.2019 - 03.2021
Subject Matter Expert
TELUS INTERNATIONAL
06.2018 - 08.2019
Bachelor Of Business Administration And Management - Business Administration
Asia Pacific College
Bachelor's Degree - Public Administration
Université Kofi Annan
HIGH SCHOOL -
Lycée Sainte Marie
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