Febelyn Ladines

• Accenture Finance Shared Services –GBSN Time and Expense (T&E) Team, Siebel/Service Now handling customer support services (Tickets Resolution - Non-Voice)
• Consolidates Non-compliance deductions submitted to Payroll Team for salary deduction
• Perform expense reversal process and Book Employee-related account
• Answer ServiceNow Inquiries for employee expense related concerns
• Provide T&E related & ad-hoc reports and perform other tasks assigned from time to time
• Update OPEX tools such as daily 3x3metrics, huddle boards, daily dashboard, RCA (Root-Cause Analysis) and apply Operational Excellence in daily metrics.
• Compiled general ledger entries on short schedule with 100% accuracy
• Book team meetings venue and date and prepare monthly reports for reporting
• Prepare other administrative tasks, Developed team communications and information for meeting.
• Worked with customers to understand needs and provide excellent service
• Participated in team-building activities to enhance working relationships
• Used coordination and planning skills to achieve results according to schedule

• ▪ Order To Cash (OTC) Quality Assurance Analyst [Dec 2014–October 2015] *Perform data entry and research in various systems and tracking tools handling Customer Master & Credit Management and supporting Cash Application Audit.
  *Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
  *Assess and resolve standard and non-standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
  *Update Operational Excellence Tools for Daily Metrics & Targets.
  *Performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes.
  *Collaborate with team members to achieve target results. Prepared variety of different written communications, reports and documents.
• Procure To Pay (PTP) Quality Assurance Analyst [March 2011 – Nov 2014]

* Accountable in delivery of AP Audit processes in accordance with published guidelines and sound internal control standards on behalf of Project/client. *Perform quality audit on transactions processed by AP Team. Participates in weekly DTP Call with client and assist process team for DTP improvement. *Attends calibration for dispute process and escalates/shares issues critical to process.

*Cleansing of Duplicate payments, Cross-trained in other processes such as Invoice Processing, Vendor Down Payment review and Vendor Return preparation.

*Provide Daily Quality Assurance Monitoring Report for process team.
*ACCOMPLISHMENTS: Consistent Top hit finder in 7consecutive months. Acts as POC in behalf of Junior Team lead that leads in Calibration Process for Quality Improvement. Top performer: Awarded as A-Lister (employee prestigious award) on 4Q FY2012. Contribute to process improvements that lead to 98% Quality Target of supported team within 6 months.

• Responsible for processing all pre-coded invoices in Accounts Payable System on behalf of client from medium to high complexity transactions.
• Processes pre-coded invoices, including those with and without purchase order. Invoice Processor may be required to process one or all of these types of invoices (PO/Non-PO).
• Receives scanned invoices from Scanning Center. Responsible for indexing invoices before these are processed by Payments Processor.
• Resolved problems, improved operations and provided exceptional service
• Collaborate with team members to achieve target results
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Worked with customers to understand needs and provide excellent service
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Learned new skills and applied to daily tasks to improve efficiency and productivity

• Is responsible for maintenance and security of client’s vendor/supplier master data
• Perform research on Client’s system for each new vendor set up request to avoid duplicate creation and advise requester for duplicate accounts
• Set up and Update Vendor’s information in the system based on Client’s approved request
• Provide policy and procedures for required information for vendor setup and vendor information changes.
• Sort vendor Emails and Organize them according to their urgency and needs.
• Used coordination and planning skills to achieve results according to schedule.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service
• Increased customer satisfaction by resolving issues.
• Managed over 30 vendors set up per day.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Used Microsoft Word, Notepad and other software tools to create documents and other communications
• Used Microsoft Word, Notepad and other software tools to create documents and other communications.
• Worked with customers to understand needs and provide excellent service
• Maintained energy and enthusiasm in a fast-paced environment.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Worked within applicable standards, policies and regulatory guidelines to promote a safe working environment.
• Collaborated with team members to achieve target results.

• Prepares “request for payment” of electricity of various cell sites before due date
• Analyze & summarize fund replenishments for payment
• Journalize recurring A/P transactions; encode it in the Sun System for GL posting by the concerned head
• Consolidate and update monthly schedules in support for Annual Financial Statements
• Prepares Monthly Bank Reconciliation
• Does clerical work such as filing of various source document and other attachment needed by business.

• Agency Accounting
• Remit all agency compensations accurately on the scheduled payout date
• Respond to agents' concerns/queries within the working day
• Record & validate Advances to Agents Accounts and reports to the concerned department the balances of agents’ accountabilities upon request
• Update of agents' clearance data base for submission and approval to concerned department head
• Enroll EPCI bank (currently BDO) accounts of agents (received at least a day before production cut- off) before payout date
• Handle Provisional Receipts (PR) in compliance with existing PR Guidelines
• General Accounting
• Record agency transactions made within the month on or before the due date set by Financial
• Accounting
• Validate & consolidate extracted employees’ accounts for payroll deduction
• Reconcile agency GL accounts and adjust variance(s) for month-end closing period.

• Accounting Analysis, Classification & Recording of Book & Bank Accounts.
  *Issue policy related checks within 2 to 3 hours upon receipt of valid& complete documents.
  *Issue non-policy related checks on or before the due date upon receipt of valid & complete documents.
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  *Check daily cash disbursement balance and print Cash Disbursement Summary and Issued Checks Summary for submission to the bank and for cash position purposes.
  *Prepares bank and book reconciliation report for the account assigned
  •Administrative Function: Perform other tasks related to payment processing within the prescribed deadline.
  •Bookkeeping Tasks: Prepare Journal Voucher (JV) entries for other necessary adjustments for processed disbursement within prescribed deadline.

• Handles pouching of Head Office & Branch checkbooks, related documents and other instruments used in the business on a scheduled basis.
  • Prepares “request for payment” for billing of cargo suppliers with the approval of authorized officer.