Ericson Cantor
32 P Bautista St. Pansol QC
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and streamlining service operations. At Teleperformance, excelled in resolving high-stress situations with empathy and critical thinking, boosting customer retention. Skilled in active listening and data entry, adept at turning challenges into satisfactory outcomes, significantly contributing to company success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
IntouchCx
10.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Afni Philippines
06.2023 - 09.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Teleperformance
08.2016 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Computer Hardware Servicing
HB Negotech
Quezon City, Metro Manila, Philippines02-2016
High School Diploma -
Balara High School
Quezon City, Metro Manila, Philippines03-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
watching movies, biking, baskketball, swimming
When I have free time these are things I love to do most, to get away with stress and re-start my week in a positive notes.
Timeline
Customer Service Representative
IntouchCx
10.2023 - 01.2025
Customer Service Representative
Afni Philippines
06.2023 - 09.2023
Customer Service Representative
Teleperformance
08.2016 - 05.2023
No Degree - Computer Hardware Servicing
HB Negotech
High School Diploma -
Balara High School
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