Hi, I’m
Arianne Ibo
IT Helpdesk
Rodriguez ,Rizal
Summary
Skilled IT helpdesk with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of various IT applications.
Overview
12
years of professional experience
Work History
Telus International PhilippinesOrtigas, Pasig City
IT Helpdesk
11.2020 - Current
Job overview
- Part of the front line team that assist Nutrien employees located in US and Canada with their IT needs like installation of software, password reset of a certain application, trouble shoot hardware, proper escalation to the other team if help needed is not supported. I was recently transferred to System access team that provide access, terminate and modify access to the Nutrien employees US Canada and Brazil.
- Trained and supported end-users with software, hardware and network standards and use processes.
Telus International PhilippinesOrtigas, Pasig City
IT Helpdesk
12.2017 - 11.2020
Job overview
- Part of the Single Point of Contact team that assist Telus employees located in Canada, Philippines and El Salvador with their IT needs like installation of software, password reset of a certain application, trouble shoot hardware, proper escalation to the other team if help needed is not supported.
Telus International PhilippinesAraneta Cubao, Quezon City
Online Order Customer Support
10.2014 - 12.2017
Job overview
- Frontline support that assist Sears customers located in US. Assisting them with their order placed online, part of the support is to process the deliver/ shipment of the product, return and refund.
Transcom Worldwide PhilippinesOrtigas, Pasig City
Technical Support Representative
08.2009 - 07.2014
Job overview
- Part of the technical front line team that assist Comcast subscriber located in US with the migration of analog signal to digital with the cable services.
Education
Asia Pacific CollegeMagallanes Village Makati City
Bachelor of Science from Information Technology
06.2015 - Current
Skills
Office 365
Exchange Admin Tool
Active Directory
RDP
Log me in rescue (LMI)
Cisco Anyconnect VPN
GSuite Account Admin Tool
SAP
Timeline
IT Helpdesk
Telus International Philippines
11.2020 - Current
IT Helpdesk
Telus International Philippines
12.2017 - 11.2020
Asia Pacific College
Bachelor of Science from Information Technology
06.2015 - Current
Online Order Customer Support
Telus International Philippines
10.2014 - 12.2017
Technical Support Representative
Transcom Worldwide Philippines
08.2009 - 07.2014