GENEVIEVE ANNE CHRISTINE L. LACSON
INDUSTRIAL ENGINEER
CUBAO
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Manager, Preferred Accounts
Empire One GS Contact Centre
03.2017 - 06.2023
- Manages the functioning and day-to-day activities of groups
- Establish precise targets and key performance indicators for the team
- Assign objectives and duties to others and guarantee that they accomplish their goals on a daily, weekly, and monthly basis
- It should be good in attrition & shrinkage
- Conduct performance reviews on a regular basis
- Motivate the team
- Determine the necessary training needs and provide information on actions taken
- Pay attention to the suggestions and opinions of colleagues, and deal with any issues or disagreements that may arise
- In charge of distributing the schedule to the members of the team
- Gives recommendations to improve procedures for management.
- Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
- Developed strong client relationships, resulting in a higher rate of repeat business.
- Spearheaded initiatives aimed at improving internal workflows, leading to more efficient project completion timelines.
- Managed budget allocation and monitoring, ensuring optimal resource allocation for maximum ROI.
- Conducted thorough market research to inform strategic planning and decision-making processes within the team.
- Established rapport with key decision-makers in target organizations, building credibility as a trusted advisor on industry-specific solutions.
- Served as the primary point of contact for customers within the preferred accounts segment, fostering trust-based relationships that contributed to company success.
- Negotiated favorable contract terms with clients, leading to long-term partnerships and sustained business growth.
- Identified new business prospects through diligent research and networking efforts, expanding the potential client base within assigned territory.
- Developed strong client relationships, resulting in increased loyalty and retention rates.
- Coordinated with marketing team on targeted campaigns, increasing sales opportunities within the preferred accounts portfolio.
- Delivered comprehensive product presentations tailored to each client''s unique business requirements, facilitating informed decision-making processes.
- Implemented strategic account plans to drive revenue growth and achieve sales targets.
- Collaborated with cross-functional teams to ensure seamless service delivery for preferred accounts.
- Provided valuable feedback to leadership on market dynamics, enabling continuous improvement of product offerings and service standards.
- Conducted regular account reviews to identify areas for improvement and opportunities for upselling or cross-selling services.
- Monitored industry trends, staying informed of competitor offerings and market developments to better serve clients'' needs.
- Participated in professional development opportunities, staying current with best practices and emerging trends in account management to continuously improve performance.
- Utilized CRM software efficiently to track client interactions and maintain up-to-date information on sales pipeline progressions.
- Provided ongoing support to clients throughout the sales lifecycle, ensuring a high level of customer satisfaction at all times.
- Enhanced customer satisfaction by addressing and resolving account issues promptly and professionally.
- Streamlined communication processes between departments, improving efficiency in handling customer inquiries and concerns.
- Managed complex sales cycles involving multiple stakeholders, effectively navigating organizational hierarchies for optimal results.
- Collaborated closely with internal resources including product specialists and technical support teams, ensuring optimal solutions were presented during proposal stages.
- Achieved consistent quota attainment through dedicated prospecting activities and effective time management skills.
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques and business strategies.
- Assessed accuracy of new data sources and data gathering techniques.
- Used predictive modeling to increase and optimize customer experiences and revenue.
- Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
- Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Conducted economic and demographic research and analysis to produce critical reports.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Built and maintained strong client relationships to drive business growth.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Developed and delivered presentations to key customers to position products and services.
- Supported sales and reporting for large and medium-sized accounts.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Positioned global capabilities to expand market share.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed key competitors to respond to competitive threats.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Drove sales by developing multi-million dollar contract sales.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicated product quality and market comparisons by creating sales presentations.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Facilitated business by implementing practical networking techniques.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Team Leader, Sales Operations
Empire One GS Contact Centre
08.2015 - 09.2023
- Provide inspired leadership for the organization
- Make important policy, planning, and strategy decisions
- Develop, implement, and review operational policies and procedures
- Assist HR with recruiting when necessary
- Help promote a company culture that encourages top performance and high morale
- Oversee budgeting, reporting, planning, and auditing
- Work with senior stakeholders
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
- Work with the board of directors to determine values and mission, and plan for short and long-term goals
- Identify and address problems and opportunities for the company
- Build alliances and partnerships with other organizations
- Support worker communication with the management team
- Identifying data sources
- Collecting data
- Sourcing missing data
- Organizing data into usable formats
- Analyzing data to find answers to specific questions
- Setting up data infrastructure
- Developing, implementing and maintaining databases
- Assessing quality of data and removing or cleaning data
- Generating information and insights from data sets and identifying trends and patterns
- Preparing reports for executive and project teams
- Creating visualizations of data
- Strong mathematical & numeracy skills
- Digital marketing analytics tools including Google 360, Google Analytics, Google Tag Manager and Adobe Marketing Suite
- Excellent analytical skills - the ability to identify trends, patterns and insights from data
- Strong attention to detail
- Presentation skills – ability to write and speak clearly to easily communicate complex ideas in a way that is easy to understand
- Problem solving skills
- Communication skills with effective stakeholder management & conflict resolution skills.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
- Drove revenue growth by expanding client base through networking events, tradeshows, and industry conferences.
- Boosted team performance by implementing efficient sales strategies and techniques.
- Negotiated favorable contract terms with vendors, reducing costs while maintaining quality standards.
- Increased overall profitability by optimizing pricing strategies based on market research and competitive analysis.
- Collaborated with cross-functional teams to create comprehensive sales plans for new product launches.
- Coordinated with internal stakeholders during product development phases to ensure smooth transition into the sales process.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
- Optimized territory management, reallocating resources to high-potential areas for maximum ROI.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
- Fostered a culture of continuous improvement by holding regular team meetings to discuss best practices and share knowledge across the organization.
- Led targeted marketing campaigns to boost brand awareness and generate qualified leads for the sales pipeline.
- Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance.
- Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Performed supplier risk evaluations and supported regulatory inspections.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Negotiated more favorable rates and delivery times with vendors.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed and implemented strategies to increase sales and improve customer service.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Maintained up-to-date knowledge of products and services offered to customers.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Monitored daily sales performance and provided feedback to each team member.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Developed and enforced policies and procedures for compliance with company policies.
Project Coordinator
US Military Airbase (Al Udeid US Airbase, Doha Qatar) Facilities And Runways
11.2012 - 05.2015
- Managing a team of Internal Auditors within the performance of internal audits
- Appointing roles and duties to internal audit team members to ensure the success of the audit
- Leading an external audit team and ensuring that audit reports are honest, accurate, impartial, and useful
- Auditing organizations and determining compliance or otherwise with the respective management system
- Identify organizational processes as well as identify opportunities for improvement
- Opening and closing an audit meeting and assisting with follow up audit
- Sourcing and overseeing contracts and service providers for functions such as catering, cleaning, parking, security, and technology
- Advising businesses on measures to improve the efficiency and cost-effectiveness of the facility
- Supervising teams of staff across different divisions
- Ensuring that basic facilities are well-maintained and conducting proactive maintenance
- Dealing with emergencies as they arise
- Managing budgets
- Ensuring that facilities meet compliance standards and government regulations
- Planning by forecasting the facility’s upcoming needs and requirements
- Overseeing any renovations, refurbishments, and building projects
- Helping with office relocations
- Drafting maintenance reports
- Collaborates with key internal stakeholders in identifying procurement needs relative to projects being undertaken by the company and develops draft procurement schedules
- Approval and signoff
- Quantifying the Asset and Registry for Facilities Management
- Competent writing and communication skills – including the ability to communicate technical information
- Relationship-building
- The ability to prioritize and multi-task
- Time management skills
- Teamwork, leadership, and motivational skills
- Procurement and negotiation
- Proactive thinking
- Understanding of soft and hard service delivery
- Passionate about delivering consistent excellence.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
Cadet Quantity Surveyor, Procurement Officer
Makati Development Corporation (MDC) High Rise Condominium Units
01.2011 - 01.2012
- Quantifying and estimating required materials as per approved design drawing
- Reviewing and checking project bill of quantity
- Checking material requisition of Project Engineers versus bill of quantities
- Preparing variation order to client base on additional work not included in the contract scope of works
- Preparing Purchase Order to supplier
- Coordinating and updating to supplier for expected date of material delivery on site
- Weekly updating of Procurement log and material delivered at site-to-Site Project Manager
- Cross checking payment application by sub-contractors and coordinating to Project Engineer base on client’s approved work inspection request
- Releasing payment certificate to suppliers and sub-contractors
- Attending and reporting to Monthly Corporate Managers Meeting.
- Upheld the highest standards of professionalism and integrity, serving as a positive role model for cadets to emulate in their own careers.
- Coordinated logistics support for off-site training events, ensuring timely transportation and accommodations for all participants.
- Contributed to the development of new training materials, incorporating best practices from other military academies and institutions.
- Maintained accurate records of cadet achievements, attendance, and disciplinary actions for administrative purposes.
- Facilitated smoother transitions for incoming recruits with comprehensive orientation programs and welcoming ceremonies.
Quality Analyst Level 2
Sykes Asia Inc.
01.2006 - 12.2010
- As a Quality assurance personnel I monitor phone calls to make that agents are in compliance with the rules and regulations of an organization
- As a Quality assurance I am responsible for making sure agents provide excellent customer service when they are speaking with customers
- The greeting has to be correct
- Most organizations have a standard greeting everyone is required to use
- Agents are sometimes required to cross sell company products and services
- A quality assurance representative will confirm this is being done
- Additional sales add to the profitability of an organization
- There are goals and objectives that agents are accountable for
- As a Quality assurance I can help agents use the most effective and efficient means for handling phone calls without sacrificing customer service, while achieving the stated goals
- As a Quality assurance representatives provide training, coaching, feedback and assistance to call centre representatives to make sure they understand new policies and procedures for quality.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Optimized resource utilization by effectively prioritizing tasks based on project timelines and risk assessment outcomes.
- Maintained up-to-date knowledge of industry best practices, incorporating relevant methodologies into daily work processes for optimal results.
Junior Estimator (Software based)
Schemes and Services (Japanese Firm)
01.2003 - 12.2005
- Analyse drawings and specifications
- Understand contractual terms and conditions
- Assemble estimates and proposals
- Learn to provide clear detailed quantity take offs
- Organize sub-contractors quotations
- Draft budgets and schedules for projects for review
- Meet with potential clients to generate sales
- Understand reading and interpretation of drawings and specifications
- Experience and familiarity with construction industry
- Clear and fluent knowledge of computers and experience working with spreadsheets
- Ability to use CAD programs
- Exceptional communication skills
- Graduate from recognized engineering, architectural or construction management program is an asset
- Related construction experience is an asset.
- Maintained up-to-date knowledge of industry trends and advancements by participating in professional development opportunities such as workshops and conferences.
- Streamlined estimating processes through implementing software solutions, increasing efficiency and reducing errors.
- Improved project cost accuracy by diligently reviewing project specifications and gathering accurate data for estimates.
- Supported senior estimators in preparing comprehensive bids, resulting in an increased win rate for the company.
- Aided in the development of standardized templates for proposal submissions, enhancing consistency across all bid documentation.
- Ensured timely submission of bids by efficiently managing multiple projects simultaneously and prioritizing tasks accordingly.
- Supported marketing efforts by assisting in the preparation of project case studies and testimonials, showcasing successful projects to potential clients.
- Safeguarded company interests by conducting thorough risk assessments for each project estimate, mitigating potential issues before they arise.
- Developed strong relationships with suppliers, obtaining competitive quotes and ensuring reliable delivery timelines.
- Reduced discrepancies between estimated costs and actual expenses through meticulous tracking of material orders and subcontractor agreements throughout the project lifecycle.
- Evaluated subcontractor proposals to ensure compliance with project specifications, maintaining high standards of quality within budget constraints.
- Continuously refined estimating skills through attending industry networking events and staying current with relevant publications, ensuring best practices were always implemented.
- Conducted thorough site visits to assess project scope and gather necessary information for accurate estimates.
- Enhanced collaboration between departments by effectively communicating with architects, engineers, and contractors to clarify project requirements.
- Managed historical cost data, facilitating efficient preparation of future estimates based on past project performance metrics.
- Collaborated with project managers to successfully transition awarded projects from estimation to execution phase.
- Contributed to team growth by actively sharing knowledge and best practices with junior colleagues, fostering a supportive work environment.
- Increased client satisfaction by promptly addressing inquiries and providing detailed explanations of estimate calculations.
Technical Office Engineer
Ez Lac Konstruk
01.1998 - 01.2003
- Coordinate all activities related to the Document Control procedure, including technical documents, drawings, and commercial correspondence
- Input document data into the standard registers ensuring that the information is accurate and up to date
- Generate the various document control reports as required
- Makes sure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors and suppliers as applicable
- Maintain updated records of all approved documents and drawings and their distribution clearly
- Maintain the documents and drawings in the Document Control office under safe custody without any damage or deterioration with easy traceability
- Ensured consistent adherence to industry best practices and company policies throughout all projects handled.
- Streamlined internal workflows through the implementation of automated tools and technologies, saving time on repetitive tasks.
- Optimized technical documentation for clearer understanding, resulting in a reduced number of errors.
- Championed risk management initiatives that mitigated potential project setbacks related to scope changes or unforeseen challenges.
- Leveraged data analysis techniques to identify areas for process improvement, increasing operational efficiency.
- Maintain the files and control logs as required by the project
- Provide engineering implementation of policies and protocol to Project Manager and Engineering Team
- Develop project schedules, coordinating with subcontractors, assisting with cash flow projections, complying with notice requirements, and helping with project closeout
- Provide coordination with all Civil and Architectural Suppliers for preparing material submittal to Consultant and arranging material sample for approval to Client/Consultant
- Preparing material requisition to Civil/Arch/MEP and coordinating with procurement for material requisition from Engineer in-charge at job site
- Coordinating directly with all the Civil/Arch/MEP subcontractors and suppliers for all materials require at site and monitoring date of delivery
- Monitoring all incoming material delivery and updating material delivery log sheet
- Updating weekly and monthly progress report to Client
- Coordinating to all subcontractor (Civil, Arch, MEP) for required documents for approval of permit to work
- Coordinating and submitting required document to Area Owner (United Development Company) for all subcontractor Permit to work and manpower gate passes
- Preparing and monitoring all project logs and ensure all are up to date (e.g
- Shop drawings, material submittal, method of statements, O&M Manuals, Training Manuals, Correspondences, etc.) Preparing material submittal for Consultant approval and coordinating to supplier for all require documents and attachments
- Preparing method of statement to be attached required by area owner for permits approval
- Updating weekly site cash flow especially fast-moving material need to be purchased on an urgent basis
- Coordination to Human Resources Team for any site issue related to manpower at site
- Preparing partial material take off to be checked and submitted to QS Engineer for approval
- Reviewing subcontractor(s) invoices for actual work percentage completed
- Preparing material inspection request for review, approval and inspection by Consultant
- Preparing work inspection request for review, approval and inspection by Consultant
- Assisting Consultant during site inspection for Civil and Architectural works
- Provide assistance during site visit by area owner representative and client representative
- Preparing snag list for submission and review of Consultant
- Coordinating to Engineer in charge for all snag to be closed on an urgent basis
- Preparing and submitting snag list with attached photos to Consultant and assisting them during de-snagging inspection at site
- Preparing and assisting Subcontractors and Engineers for all close up documentation requirement.
Education
Skills
Operations ManagerFacility EngineerProject CoordinatorAccount Supervisor
CRM proficiency
Technical understanding
Financial Acumen
Performance Tracking
Business Development
Client Needs Assessment
Client Relationship Building
Account development
Customer rapport
Marketing Strategy Development
Operations Management
Customer Service
Competitor Analysis
Additional Information
Meet with new leads, take pictures, determine scope of work (Perform site measuring as required) & then create estimates for both residential and commercial leads within a timely fashion & send to clients for review. This process may involve procurement of quotes from sub-trades & suppliers, performing take-offs & detailed review of plans. Responsibilities will also include attending networking functions & mining internal database of clients, subs & suppliers.
Province
ANGELES CITY, PAMPANGA
Years Of Experience
24 - Total Years’ Experience
University
Manuel S. Enverga University Foundation
Training And Seminar Courses
- PMP (Project Management Professional) Training Intertek (Quality Management System)
- Internal Auditor’s Course
- Integrated Management Course - IS0 9001, ISO 14001 & OHSAS 18001
- Integrated Auditor Training – ISO 9001:2015, ISO 14001:2015 & OSHAS 18002:2
- IOSH Certificate
- Effective Oral Communication Practices 2 American Speaking Training
- Core Skills Training
Volunteer Trainer
Philippine International Institute of Qatar, 2015, Quantity Surveying, Project Management, Document Control, Office Management, Auto cad
Marital Status
Single
Knowledge Skills Abilities
Adept, Knowledgeable, Knowledgeable, Knowledgeable, Excellent, Strong, Strong, Knowledgeable, Excellent, Strong, Excellent, Excellent, Excellent, Effective, Effective
Professional Highlights
24 years of broad experience as an effective which emphasize achievements in inventory management, team productivity, and cross-functional collaboration. typically work for corporations across industries and contribute their expertise to a specific department or overall business operations. They work closely with other Research Analysts to analyze data, prove or disprove hypotheses and present their findings to business professionals. High lighting improvements in key metrics such as cost reduction, order fulfillment speed, and customer satisfaction scores will showcase your ability to drive results. Having a comprehensive knowledge in tendering, engineering and management, planning, leadership and instructing individuals, test and problem solving, excellent supervisory including setting goals and objectives. Include formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels. Team-player, result oriented and reliable. Fast learner and successfully completes project on time. Strong communication skills (Written & Verbal). The Incumbent is required to analyze and coordinate the administrative, technical and commercial aspects of the tendering and contract process. Actively oversee the efficient and compliant execution of all tendering activities in accordance with public procurement standards and regulations and track their status and execution alignment to project deadlines.
Personal Information
Nationality: Filipino
References
References are available upon request.
Certification
PMP (Project Management Professional) Training Intertek (Quality Management System) Internal Auditor’s Course Integrated Management Course - IS0 9001, ISO 14001 & OHSAS 18001 Integrated Auditor Training – ISO 9001:2015, ISO 14001:2015 & OSHAS 18002:2 IOSH Certificate Effective Oral Communication Practices 2 American Speaking Training Core Skills Training
Timeline
Account Manager, Preferred Accounts
Empire One GS Contact Centre
03.2017 - 06.2023
Team Leader, Sales Operations
Empire One GS Contact Centre
08.2015 - 09.2023
Project Coordinator
US Military Airbase (Al Udeid US Airbase, Doha Qatar) Facilities And Runways
11.2012 - 05.2015
Cadet Quantity Surveyor, Procurement Officer
Makati Development Corporation (MDC) High Rise Condominium Units
01.2011 - 01.2012
Quality Analyst Level 2
Sykes Asia Inc.
01.2006 - 12.2010
Junior Estimator (Software based)
Schemes and Services (Japanese Firm)
01.2003 - 12.2005
Technical Office Engineer
Ez Lac Konstruk
01.1998 - 01.2003