Grishronda Ben
Las Vegas
Summary
Dynamic operations leader with a proven track record at Smooth Transition, excelling in strategic planning and team development. Expert in enhancing operational efficiency and fostering collaboration, resulting in significant cost reductions. Adept at staff training and customer service, driving organizational growth while maintaining high-quality standards. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
34
34
years of professional experience
Work History
Director of Operations
Smooth Transition
03.2023 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks
- Monitored budget and utilized operational resources
- Oversaw day-to-day production activities in accordance with business objectives
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
- Collaborated with senior management to develop and execute long-term corporate goals and objectives
- Mentored and coached team members to foster productive and engaging work environment
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement
- Analyzed customer feedback and identified areas for improvement to drive business success
- Implemented quality control measures to maintain high standards of service delivery
- Managed inventory control systems, optimizing stock levels and reducing waste
- Spearheaded negotiation of cost-effective contracts with suppliers, significantly reducing operational expenses without compromising on quality
- Assisted in recruiting, hiring and training of team members
- Interacted well with customers to build connections and nurture relationships
- Trained and guided team members to maintain high productivity and performance metrics
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
Team Lead Packer
Smooth Transitions
03.2020 - Current
- Trained new team members by relaying information on company procedures and safety requirements
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times
- Coached team members in techniques necessary to complete job tasks
- Worked different stations to provide optimal coverage and meet production goals
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
- Managed schedules, accepted time off requests and found coverage for short shifts
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members
- Assisted in recruitment to build team of top performers
- Evaluated staff performance and provided coaching to address inefficiencies
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Educated staff on organizational mission and goals to help employees achieve success
- Collected, arranged, and input information into database system
- Conducted regular reviews of operations and identified areas for improvement
- Helped meet changing demands by recommending improvements to business systems or procedures
- Maintained database systems to track and analyze operational data
- Developed effective improvement plans in alignment with goals and specifications
- Created and managed project plans, timelines and budgets
- Maintained a clean and organized work environment, promoting safety and productivity
- Proved successful working within tight deadlines and a fast-paced environment
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures
- Complied with safety, health, and environmental regulations as prescribed by law
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment
- Ensured timely completion of orders through effective time management and multitasking skills
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship
- Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor
- Trained new employees on proper packing and labeling techniques and to apply best practices
- Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations
- Contributed ideas for process improvements during team meetings, some of which were implemented
- Trained new packers on proper packing methods, significantly reducing errors and damages
- Assisted in inventory management tasks, helping to keep accurate track of stock levels
- Maintained inventory accuracy, conducting regular stock checks and updating records
- Placed items into bags, boxes or other containers
- Cleaned and maintained production area and equipment
- Packaged fragile items with cushioning material
- Monitored inventory levels to report on shortages or excess
- Secured items for storage or shipment
Private Chef
Myself
03.1991 - 03.2025
- Worked closely with clients regarding their nutritional goals and implemented meal plans accordingly
- Prepared high-quality meals for clients with diverse palates, emphasizing the use of fresh, local ingredients
- Adapted quickly to last-minute changes in menu requests or guest counts without sacrificing quality or presentation standards
- Maintained a clean and organized kitchen workspace, adhering to strict sanitation guidelines and safety protocols
- Developed innovative recipes and cooking techniques to continually exceed client expectations
- Demonstrated versatility by preparing various types of cuisine from around the world according to client preferences
- Coordinated with event planners during large gatherings or parties, ensuring seamless service and guest satisfaction
- Provided exceptional private catering services for special events, creating memorable dining experiences for guests
- Collaborated with other household staff to provide seamless services for clients, fostering a positive work environment
- Shopped for ingredients
- Created customized meal plans based on client dietary restrictions and preferences
- Managed all aspects of meal planning, grocery shopping, and budgeting to ensure timely service delivery
- Prepared and cooked over [Number] meals per week for [Business Name]
- Conducted regular inventory checks on kitchen supplies and equipment, making necessary purchases or repairs as needed
- Streamlined kitchen operations for efficiency and cost-effectiveness, resulting in reduced food waste and increased client satisfaction
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests
- Shopped at specialty grocery stores to obtain ingredients needed for food preparation
- Planned menus that incorporated healthy, fresh food sourced from local farmers and stores
- Sanitized kitchen surfaces and equipment and cleaned grills, griddles and ovens
Education
High School Diploma -
Roseland Community High
Chicago, IL05.1981
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Customer service
- Staff hiring
Accomplishments
- Achieved goals through effectively helping with a senior movement job
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8-10 staff members.
- Collaborated with team of 3 in the development of Senior movement job
- Documented and resolved problems about the finance which led to well done job
- Documented and resolved issue which led to good outcomes
Hobbies and Interests
- I enjoy cooking for friends and family gatherings.
- Baking
- Growing herbs, vegetables, or fruits in home gardens.
- Learning new cooking techniques and expanding my culinary skills.
- Cooking
- Volunteering at community kitchens and food-related charities.
- I like trying new recipes and food trends.
Timeline
Director of Operations
Smooth Transition
03.2023 - Current
Team Lead Packer
Smooth Transitions
03.2020 - Current
Private Chef
Myself
03.1991 - 03.2025
High School Diploma -
Roseland Community High
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