Miko Lorenzo Amata
Customer Service Representative
Pasay City,National Capital Region
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the team's expectations and contribute to the company.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Customer Experience Associate I - Level 3
CONDUENT BUSINESS SERVICES PHILIPPINES INC.
Pasay City, National Capital Region, Philippines
07.2019 - 02.2022
- Increased customer satisfaction by resolving issues.
- Participated in skills training, gathered information from multiple sources and presented results.
- Handled multiple chat concurrencies to address customer inquiries and concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in team-building activities to enhance working relationships.
Education
Bachelor of Science - Aircraft Maintenance Technology
PHILIPPINE STATE COLLEGE oF AERONAUTICS
Pasay City, Philippines 06.2015 - 03.2019
High School Diploma -
ST. PAUL ACADEMY
Goa, Camarines Sur 06.2011 - 03.2015
Skills
Problem Solving
Handling Difficult Customers
Positive Customer Experience
Written Communication
Verbal Communication
Reference
DONN DE LOS REYES
Team Manager - Conduent
+639171881240
JAN AERON FORTUNO
Customer Experience Associate I - Conduent
+639352975521
MA. DONNA JUSAYAN
Customer Experience Associate I - Conduent
+639171799188
Timeline
Customer Experience Associate I - Level 3
CONDUENT BUSINESS SERVICES PHILIPPINES INC.
07.2019 - 02.2022
Bachelor of Science - Aircraft Maintenance Technology
PHILIPPINE STATE COLLEGE oF AERONAUTICS
06.2015 - 03.2019
High School Diploma -
ST. PAUL ACADEMY
06.2011 - 03.2015