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MERCA JASPER
IT Support Engineer
Quezon City,Metro Manila
Summary
7+ years of experience in IT related field such as remote and phone support, asset management and IT backup support. Willing to enhance knowledge in more ways possible. Able to work under pressure and easy to get along with.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
IT Support Engineer
Generali Philippines
Makati City, Philippines, Philippines
06.2014 - 05.2015
- IT support for internal concern of end-user within the Generali head office such as; MS Office application, printer configuration and connection, re-imaging/formatting of laptop and desktop computers, intranet connection and application that Generali uses
- Phone support for Financial Advisors concerns or end-user outside the Generali head office vicinity such as; Email connection, Globe and WeRoam connection, My Daily Business (Financial advisor's application and database to record client’s information) concerns and account configuration
- Email support - receives and answers user’s inquiries and work related questions
- Provide instructions and responses to help resolves user’s issues
- Remote Desktop support - provide users a real-time support through Remote Desktop connection
- Asset Management including computer auditing, releasing and surrendering of laptop and desktop computers of end-users
- Server Tape Management – in charge of changing, reloading and delivering of AS400 server tapes into two different locations
- Standby support – includes setting up meeting/conferences and immediate handling of technical difficulties that may come up on the ongoing session.
IT Asset Custodian
United Laboratories Inc
Mandaluyong City, Philippines, Philippines
05.2015 - 07.2018
- Managing inventories of received and released assets, assigning of asset accountability to employees and returning of leased machines to supplier
- Requesting for replacement of defective computers and parts
- Email support - receives and answers user’s inquiries and questions
- Degaussing of desktops and laptops HDD and Server HDD and tapes for security purposes
- Receiving and inventory of for disposal machines before the disposal.
IT Backup Support Engineer
Phil-Data Business Systems, Inc.
Makati City, Philippines, Philippines
07.2018 - 12.2021
- Handle multiple Phil-Data’s clients as IT Support whenever the client request for additional manpower.
- Most companies handled are SLA on ticket based IT infrastructure so request should be resolved in level with the SLA specified.
- Deployed as IT Backup support when an in-house engineer is on-leave and must perform most of the job of the replaced engineer.
- Flexibility - should be knowledgeable in multiple company's IT infrastructure depending on what the clients’ needs the backup engineer to do.
- Clients handled includes Unilab (under IBM), Unilab Amherst (under IBM), Unilab FPDI (under IBM), Energy Development Corporation (under IBM), First Gen (under IBM), Ortho Clinical Diagnostics (under Atos), BASF SE (under Atos), WSP (under Atos), Institute of Corporate Directors, Pontoon Solutions, Robinsons Retail Holdings Inc., Robinsons Bank Corp., Robinson Land Corp.
Education
Bachelor of Science - Computer Engineering
St. John Technological College of The Philippines
Quezon City, Philippines 01.2009 - 01.2014
Skills
Multi-tasking
Problem solving
Time efficient
Can work under pressure
Tech savvy
Customer service
Computer skills
Accomplishments
- TESDA Computer Hardware Servicing NCII (March 2012 – Completed with Certificate of Completion)
- ITIL v3 Foundation Training (March 2017 – Completed with Certificate of Participation)
- Udemy - Complete Linux Training Course to Get Your Dream IT Job 2022 (Ongoing - self-paced learning via Udemy Online Course)
Interests
Travel
Water activity
Books
Biking
Basketball
Video games
Timeline
IT Backup Support Engineer
Phil-Data Business Systems, Inc.
07.2018 - 12.2021
IT Asset Custodian
United Laboratories Inc
05.2015 - 07.2018
IT Support Engineer
Generali Philippines
06.2014 - 05.2015
Bachelor of Science - Computer Engineering
St. John Technological College of The Philippines
01.2009 - 01.2014