Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

ROSE PHIL DAROY

GENERAL VIRTUAL ASSISTANT | PRODUCT RESEARCHER
ORMOC
Do not seek to follow in the footsteps of the men of old; seek what they sought.
Matsuo Bashō
ROSE PHIL DAROY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant position. Ready to help team achieve company goals.

Overview

11
years of professional experience
4
years of post-secondary education
1
Language

Work History

LBC COMPANY
ORMOC

CUSTOMER ASSOCIATE
07.2019 - 02.2023

Job overview

  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses and escalations.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
  • Generated detailed reports to track customer service metrics and overall customer satisfaction.

Sabary
kingsburry

PRODUCT RESEARCH
05.2022 - 07.2022

Job overview

  • Sourcing a profitable products
  • Prepared product statement of works or customization proposals for existing customers or new prospects.
  • Identified new business requirements by analyzing market data, customer requirements and competitive offerings.
  • Worked with sales team during sales process and assisted with business requirement gathering.
  • Tracked key metrics and developed spreadsheets and data models.
  • Worked flexible hours across night, weekend and holiday shifts.

Aficionado Germany perfume
Ormoc

SALES PERSONNEL
03.2014 - 07.2015

Job overview

  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.

Gaisano Group of Company
Ormoc

ENCODER
01.2012 - 02.2014

Job overview

  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Obtained scanned records and uploaded into database.
  • Verified new system changes and upgrades by inputting new data and pulling extract reports for validation.
  • Processed customer and account source documents by reviewing data for deficiencies and errors.

Education

Eastern Visayas State University
Ormoc City Leyte

Bachelor of Science from Hotel, Motel, And Restaurant Management
05.2015 - 06.2019

Skills

    Product Research

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Availability
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Timeline

PRODUCT RESEARCH

Sabary
05.2022 - 07.2022

CUSTOMER ASSOCIATE

LBC COMPANY
07.2019 - 02.2023

Eastern Visayas State University

Bachelor of Science from Hotel, Motel, And Restaurant Management
05.2015 - 06.2019

SALES PERSONNEL

Aficionado Germany perfume
03.2014 - 07.2015

ENCODER

Gaisano Group of Company
01.2012 - 02.2014

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ROSE PHIL DAROYGENERAL VIRTUAL ASSISTANT | PRODUCT RESEARCHER