Hi, I’m
ROSE PHIL DAROY
GENERAL VIRTUAL ASSISTANT | PRODUCT RESEARCHER
ORMOC
Do not seek to follow in the footsteps of the men of old; seek what they sought.
Matsuo Bashō
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant position. Ready to help team achieve company goals.
Overview
11
years of professional experience
4
years of post-secondary education
1
Language
Work History
LBC COMPANYORMOC
CUSTOMER ASSOCIATE
07.2019 - 02.2023
Job overview
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Recommended items to customers based on specific needs and explained features and benefits.
- Provided management with daily log report on calls, complaints, resolutions, order statuses and escalations.
- Advocated for customers and reported on observed areas for product or service improvement.
- Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
- Generated detailed reports to track customer service metrics and overall customer satisfaction.
Sabarykingsburry
PRODUCT RESEARCH
05.2022 - 07.2022
Job overview
- Sourcing a profitable products
- Prepared product statement of works or customization proposals for existing customers or new prospects.
- Identified new business requirements by analyzing market data, customer requirements and competitive offerings.
- Worked with sales team during sales process and assisted with business requirement gathering.
- Tracked key metrics and developed spreadsheets and data models.
- Worked flexible hours across night, weekend and holiday shifts.
Aficionado Germany perfumeOrmoc
SALES PERSONNEL
03.2014 - 07.2015
Job overview
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
Gaisano Group of CompanyOrmoc
ENCODER
01.2012 - 02.2014
Job overview
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Obtained scanned records and uploaded into database.
- Verified new system changes and upgrades by inputting new data and pulling extract reports for validation.
- Processed customer and account source documents by reviewing data for deficiencies and errors.
Education
Eastern Visayas State University Ormoc City Leyte
Bachelor of Science from Hotel, Motel, And Restaurant Management
05.2015 - 06.2019
Skills
Product Research
Order fulfillment
Sales expertise
Maintains confidentiality
Professional and mature
Google Workspace
Social media management
Email Management
Canva
Spread Sheets
Product Sourcing
Excel
Google Calendar
Data Entry
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PRODUCT RESEARCH
Sabary
05.2022 - 07.2022
CUSTOMER ASSOCIATE
LBC COMPANY
07.2019 - 02.2023
Eastern Visayas State University
Bachelor of Science from Hotel, Motel, And Restaurant Management
05.2015 - 06.2019
SALES PERSONNEL
Aficionado Germany perfume
03.2014 - 07.2015
ENCODER
Gaisano Group of Company
01.2012 - 02.2014