Gleynie Grace R Suganob
Charge Nurse
Quezon City, Metro Manila
Summary
Proven leader in healthcare, adept at fostering team collaboration and enhancing patient care quality at St. Luke's Medical Center. Leveraged critical care expertise and exceptional problem-solving abilities to drive significant improvements in care coordination and patient satisfaction. Demonstrates unparalleled adaptability and a compassionate approach, ensuring high standards of care and team performance.
Overview
12
12
years of professional experience
Work History
Charge Nurse
St. Luke's Medical Center
Quezon City, Metro Manila, Philippines
01.2023 - Current
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Maintained accurate documentation of patient information.
- Supervised and managed daily scheduling, tasking, and administration.
- Promote positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
- Mentored and supervised junior nurses.
- Continually updated clinical knowledge by attending conferences, seminars or webinars related to Charge Nursing competencies.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Collaborated with other healthcare professionals to provide quality patient care.
- Participated in quality improvement initiatives, contributing to the development of best practices within the department.
- Implemented quality patient care techniques to align with safety, health, and organizational regulations.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Organized regular meetings within the department to discuss process improvements or address any challenges faced by our team members.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Investigated and resolved issues affecting hospital operations and patient care.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Bedside Nurse
St. Luke's Medical Center
Quezon City, Metro Manila, Philippines
08.2020 - Current
- Administered medications and treatments as prescribed by physicians.
- Contributed to positive departmental outcomes by serving on committees focused on quality improvement initiatives and evidence-based practice integration.
- Implemented evidence-based interventions to prevent falls, pressure ulcers, and other risks associated with immobility in the hospital setting.
- Mentored new nurses through preceptorship programs to help them acclimate to the hospital setting quickly while developing strong clinical skills.
- Performed comprehensive patient assessments upon admission to identify potential issues and create individualized care plans accordingly.
- Facilitated smooth shift transitions with thorough reporting of patient statuses during hand-offs between nursing staff members.
- Optimized patient comfort by assessing pain levels regularly and adjusting interventions accordingly to promote healing and reduce discomfort.
- Advocated for patients'' best interests in interdisciplinary team meetings by presenting relevant clinical information and making recommendations based on their needs and preferences.
- Enhanced patient satisfaction by addressing individual concerns, answering questions, and offering emotional support during the recovery process.
- Demonstrated leadership abilities by acting as a charge nurse on numerous occasions, delegating tasks effectively and overseeing unit operations during shift hours.
- Provided timely crisis intervention for patients experiencing medical emergencies or exhibiting acute symptoms requiring immediate attention.
- Enhanced team performance through active participation in ongoing professional development opportunities, sharing knowledge gained with colleagues to improve overall nursing practice.
- Prevented complications for critically ill patients by administering medications accurately, monitoring responses, and adjusting treatment plans as necessary.
- Promoted a culture of safety within the nursing unit through strict adherence to infection control protocols, proper handling of hazardous materials, and consistent use of personal protective equipment.
- Utilized strong clinical judgement and critical thinking skills when making decisions about patient care, ensuring optimal outcomes for each individual.
- Improved patient outcomes by providing high-quality, personalized bedside care and closely monitoring vital signs.
- Reduced readmission rates through thorough discharge planning, clear communication with patients and families, and diligent follow-up care.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Monitored patient reactions after administering medications and IV therapies.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Investigated and resolved issues affecting hospital operations and patient care.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Staff Nurse
Dasmarinas City Medical Center
Dasmarinas, Province Of Cavite, Philippines
07.2019 - 07.2020
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
Cashier
Pan Emirates Home Furnishings Llc Uae
United Arab Emirates
07.2015 - 04.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Customer Service Assistant
SM MALL OF ASIA
Pasay, Metro Manila, Philippines
03.2012 - 07.2015
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Described products to customers and how best to care for merchandise.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Provided exceptional support during peak hours as well as holidays and special events.
- Collaborated with other departments to guarantee customer satisfaction.
- Contributed to sales growth by up-selling additional products or services when appropriate.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Gathered and verified data from customers to promote marketing initiatives.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Utilized problem-solving skills to address customer queries and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained clean and organized work environment to maintain customer safety.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Education
Bachelor of Science - Nursing
Our Lady of Guadalupe College
Mandaluyong City, Metro Manila, Philippines 04.2019 - 04.2019
High School Diploma -
San Bartolome High School
Quezon City, Metro Manila, Philippines 01.2007 - 03.2007
Skills
Team Leadership
IV Specialist
Critical Care
Performance Evaluations
Staff Supervision
EMR Systems
Work Planning and Prioritization
Staff Scheduling
Patient Care Standards
Mentoring and Coaching
Teamwork and Collaboration
Microsoft Office
Time Management
Problem-solving abilities
Compassionate and Caring
Self Motivation
Awards
Compassionate Care in Nursing 2024
RN Got talent 1st Runner up 2024
Best in Rapport and Most Joyful Nurse 2023
Timeline
Charge Nurse
St. Luke's Medical Center
01.2023 - Current
Bedside Nurse
St. Luke's Medical Center
08.2020 - Current
Staff Nurse
Dasmarinas City Medical Center
07.2019 - 07.2020
Bachelor of Science - Nursing
Our Lady of Guadalupe College
04.2019 - 04.2019
Cashier
Pan Emirates Home Furnishings Llc Uae
07.2015 - 04.2017
Customer Service Assistant
SM MALL OF ASIA
03.2012 - 07.2015
High School Diploma -
San Bartolome High School
01.2007 - 03.2007