Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Kelly Paca

Cubao

Summary

An Industry expert in providing the best customer service and competency in screening, talent acquisition, interviews, recruiting with specialization in volume, and multilingual hiring. Focused on giving customers and the potential candidate a remarkable hassle-free experience. Knowledgeable in computer system applications including Microsoft applications. Reliable worker with the ability to quickly learn new concepts and skills. Knowledge and efficient application for different types of applicant tracking systems. Competency in screening, talent acquisition, interviews, recruiting with specialization in volume and multilingual hiring. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

12
12
years of professional experience

Work History

Manager Lead Generation Specialist

Bayforce
04.2021 - Current
  • Manages 8 Team Member
  • Performed recruitment and screening for future employee candidates in accordance with the company staff needs
  • Send out Emails to prospective clients.

HR Compliance Coordinator

Pontoon Solutions
11.2020 - 04.2021
  • Facilitated the employee refence check process
  • Performed recruitment and screening for future employee candidates in accordance with the company staff needs
  • Manages timesheets and attendance of client’s 300+ employees.

Recruitment Coordinator / Recruitment Specialist

Professional Staffing Group (PSG)
12.2018 - 11.2020
  • Effectively sourced, recruit and select talent who has the required knowledge, experience and skills to meet our clients staffing needs
  • Conducts phone interview to pre-screen candidates, verifying their qualifications, availability and compensation requirements
  • Sets up interviews between candidates and hiring managers

Conferencing Coordinator

West Technology and Communication Services
03.2018 - 11.2018
  • Oversee meeting booking, cancellation, and postponement orders from our client
  • Obtain meeting request orders, book meetings and send confirmation to client

Customer Service Representative

Concentrix
06.2017 - 02.2018
  • Overlooking on customers account regarding their tolling services
  • Creating one day pass for commuters to use the toll roads
  • Processing orders, forms, application and request

Customer Service | Technical Support Representative

West Contact Services/Alorica
11.2015 - 10.2017
  • Assist customers by providing troubleshooting steps with their landline phones and network issues
  • Assist customers in paying their bills and accounts
  • Handled healthcare account, assist customers in getting prior authorizations for their medications including refills.

Customer Service Representative / Amazon

WNS
06.2012 - 11.2015
  • Answered questions posed by potential customers and buyers about travel packages
  • Respond in a timely fashion to customer profile in computer database
  • Updated and maintained notes and customer profile in computer database.

Education

Hotel and Restaurant Services -

STI College Baguio
01.2010

Skills

  • Marketing
  • Strategic Planning
  • Staff Development
  • Salesforce Management
  • Performance Evaluations
  • Team Leadership
  • Lead Generation

Personal Information

Title: Recruitment Coordinator | Customer Service Representative

Timeline

Manager Lead Generation Specialist

Bayforce
04.2021 - Current

HR Compliance Coordinator

Pontoon Solutions
11.2020 - 04.2021

Recruitment Coordinator / Recruitment Specialist

Professional Staffing Group (PSG)
12.2018 - 11.2020

Conferencing Coordinator

West Technology and Communication Services
03.2018 - 11.2018

Customer Service Representative

Concentrix
06.2017 - 02.2018

Customer Service | Technical Support Representative

West Contact Services/Alorica
11.2015 - 10.2017

Customer Service Representative / Amazon

WNS
06.2012 - 11.2015

Hotel and Restaurant Services -

STI College Baguio
Kelly Paca