Vianna Gela Saladaga
CSR, TSR, Retention, Collection,Sales Associate Representative
Candaba
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative Insurance Sales Representative
ASURION
10.2023 - 04.2024
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Retention Specialist
Sutherland Global Inc.
09.2022 - 10.2023
- Boosted overall sales performance by proactively identifying potential churn clients and implementing effective re-engagement tactics.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed targeted sales strategies to improve customer retention and increase revenue.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
TSR Sales , CSR Sales
VXI INC.
02.2022 - 08.2022
- Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for the organization.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Contributed to company growth by consistently meeting and exceeding sales targets.
CSR, TSR, Client Support Representative (Billing)
Asia Premier One Source Inc. Makati
10.2019 - 02.2022
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Researched and identified solutions to technical problems.
- Created, prepared, and delivered reports to various departments.
Technical Support Representative/Customer Sales Associate
VXI INC Buendia
11.2016 - 11.2017
- Diagnosed and troubleshot hardware, software and network issues.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
- Responded promptly to incoming sales leads and requests for technical support.
Technical Support Representative/Retail Sales Associate
Concentrix CVG Philippines Inc
06.2015 - 08.2016
- Translated complex technical issues into digestible language for non-technical users.
- Helped streamline repair processes and update procedures for support action consistency.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
Pharmacy Assistant
BP Generic Express
06.2014 - 11.2015
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Assisted pharmacy staff with preparing medications and filling orders.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Updated computer system with current customer, payment and inventory information.
BRAND AMBASSADOR
William Grant & Son Distillers
04.2012 - 04.2013
- Maintained knowledge of current promotions and product features.
- Communicated product information with confidence and educated consumers about company.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Collaborated with local field sales to promote brand awareness and sales results.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Communicated product value, quality, and style to educate and entice potential customers.
Sales Demo
Kultura Filipino (Diamonds & Pearls)
04.2010 - 04.2012
- Greeted customers warmly and pleasantly answered inquiries.
- Developed creative sales strategies to overcome objections and close deals effectively.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Handled customer inquiries professionally, addressing concerns promptly and resolving issues efficiently.
Education
Bachelor of Science - Education Major in English
Josefina Herrera Cerilles State College
Tigbao, Zamboanga Del Sur 04.2001 -
Associate of Science - Nursing Aid
Saint Columban College
Pagadian, Province Of Zamboanga Del Sur, Philippines 04.2001 -
Skills
Computer Skills
Contract Development
Time Management
Calm and Professional Under Pressure
Client Relations
Retail store support
Organizational Skills
Administrative and Office Support
Decision-Making
Problem-solving abilities
Product Recommendations
Customer Service
Effective Communication
Timeline
Customer Service Representative Insurance Sales Representative
ASURION
10.2023 - 04.2024
Sales Retention Specialist
Sutherland Global Inc.
09.2022 - 10.2023
TSR Sales , CSR Sales
VXI INC.
02.2022 - 08.2022
CSR, TSR, Client Support Representative (Billing)
Asia Premier One Source Inc. Makati
10.2019 - 02.2022
Technical Support Representative/Customer Sales Associate
VXI INC Buendia
11.2016 - 11.2017
Technical Support Representative/Retail Sales Associate
Concentrix CVG Philippines Inc
06.2015 - 08.2016
Pharmacy Assistant
BP Generic Express
06.2014 - 11.2015
BRAND AMBASSADOR
William Grant & Son Distillers
04.2012 - 04.2013
Sales Demo
Kultura Filipino (Diamonds & Pearls)
04.2010 - 04.2012
Bachelor of Science - Education Major in English
Josefina Herrera Cerilles State College
04.2001 -
Associate of Science - Nursing Aid
Saint Columban College
04.2001 -