Arlyn Mae Bajande
Customer Representative
Bacolod City, Province Of Negros Occidental
Summary
- Professional administrative specialist ready to enhance operational efficiency and client satisfaction. Proven track record in managing schedules, organizing digital files, and handling customer inquiries with precision. Known for collaboration, reliability, and flexibility in dynamic environments, with expertise in time management and communication.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Iqor Philippines
03.2023 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Team Lead Intern
Ubiquity Global Services, Inc.
01.2022 - 02.2023
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Customer Service Representative
Ubiquity Global Services
10.2020 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Supervisor
Bacolod Elkan Trading Inc.
03.2014 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Computer Programming NCIV - Software Systems
Lasaltech Inc
Bacolod City, Province Of Negros Occidental, Philippines 04.2001 -
Skills
Customer service
Timeline
Customer Service Representative
Iqor Philippines
03.2023 - Current
Team Lead Intern
Ubiquity Global Services, Inc.
01.2022 - 02.2023
Customer Service Representative
Ubiquity Global Services
10.2020 - 01.2022
Sales Supervisor
Bacolod Elkan Trading Inc.
03.2014 - 10.2020
Computer Programming NCIV - Software Systems
Lasaltech Inc
04.2001 -
Similar Profiles
Ellie Ansherine WatanabeEllie Ansherine Watanabe
Business Intelligence Analyst at Iqor PhilippinesBusiness Intelligence Analyst at Iqor Philippines
MOISES NORVIC RUSTIAMOISES NORVIC RUSTIA
Customer Service Supervisor at IQor PhilippinesCustomer Service Supervisor at IQor Philippines
Ma. Raiza AguinaldoMa. Raiza Aguinaldo
Trainee at Iqor PhilippinesTrainee at Iqor Philippines
RONALD RYAN LIBO-ONRONALD RYAN LIBO-ON
Facility Designer at Riverside Medical Center Inc.Facility Designer at Riverside Medical Center Inc.
Roman Jaime TrajeraRoman Jaime Trajera
Assurance Intern at SGV & CoAssurance Intern at SGV & Co