Mary Ann Chiu
Operations Manager
Bacolod City,Negros Occidental
Summary
Flexible, results-oriented Manager with over 13 years of professional experience providing focused leadership and excellent operational knowledge to drive profitability. Proficient in strategic planning, financial analysis, and organizing and executing successful operational strategies. Adept at improving operational stability, efficiency, and profitability.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
8
8
Certificates
Skills
P&L Management
undefinedWork History
Virtual Administrative Assistant
Brighthaus LLC
San Diego, California
10.2018 - Current
- Analyzed and compiled data to prepare comprehensive reports for management.
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Created and implemented standard operating procedures for records handling.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
OPERATIONS MANAGER
Negros Karll Pizza Incorporated, Shakey's Pizza, Occidental
Bacolod City, Negros
01.2016 - Current
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Directed successful operational turnaround, eliminating huge amount of debt.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Collaborated with process owners to refine procedures, devise best practices, and correct quality audit findings..
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Reviewed shift reports to understand current numbers and trends.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Strategically managed resources, milestones, and budgets, saving 30% in Labor cost and 3% in food cost.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders, and serving as key advocate for various personnel issues.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Directed strategic workforce planning, performance management, and benefits administration.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
RESTAURANT MANAGER
Negros Karll Pizza Incorporated, Shakey's Pizza
Bacolod City, Negros Occidental
02.2015 - 12.2015
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and guest satisfaction.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Actively participated in ongoing guest service programs to build sales and rapport in community.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Promoted business through participation in and sponsorship of community events.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Identified team weak points and implemented corrective actions to resolve concerns.
RESTAURANT FINANCE OFFICER
Shakey's Pizza Asia Ventures Inc, Shakey's Pizza, Occidental
Bacolod City, Negros
11.2013 - 01.2015
- Create and implement financial policies to guarantee operational efficiency.
- Oversee preparation and planning of budgets.
- Maintain records and receipts for all daily transactions.
- Ascertain that financial records reflect the most recent transactions and changes.
- Contribute to financial audits.
- Monitor all bank deposits and payments.
- Perform periodic financial analysis to detect and resolve problems.
- Prepare balance sheets and invoices.
- Drove operational improvements which resulted in savings and improved profit margins
- Created plans and communicated deadlines to ensure projects were completed on time
- Proved successful working within tight deadlines and fast-paced atmosphere
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used critical thinking to break down problems, evaluate solutions and make decisions
ASSISTANT RESTAURANT MANAGER
Negros Wingold Corporation, Greenwich Pizza
Bacolod City, Negros Occidental
05.2010 - 08.2013
- Reports to the Restaurant Manager, Operations Management Trainee assists in the achievement of the overall Store Business Objectives specifically in the:
- Top candidate for Stocks & Inventory Manager of the Year 2013 with the lowest YTD Food Cost in the Area prior to resignation.
- Manpower Manager of the Year 2012, with a 7% labor cost reduction and a nearly 2% cost savings compared to previous years.
- Marketing Manager of the Year 2011, with a 1100 percent increase over the previous year and the highest peso value marketing sales in 8 years.
- Implementation and assurance of compliance on Food, Safety and Cleanliness Programs for the assigned area;
- Day-to-day operations effectiveness of Dine-In and Take-Home Sales Services; Ensures customers' needs are attended to promptly;
- Sales building initiatives by providing leadership support to Restaurant Manager through client business relations for assigned institutional accounts and customer engagement;
- Assessment of opportunities in operations and cost management to ensure sales and growth targets are met, if not exceeded;
- Workforce management of the assigned store, which includes manpower planning, hiring and orientation/certification of new members in the team, managing of schedule and shifts;
- Implementation of other store administrative activities necessary to carry out the business.
ACCOUNTS RECEIVABLE OFFICER
Alvin C. Yu / Bacolod Triumph Hardware
Bacolod City, Negros Occidental
10.2009 - 03.2010
- Maintain up-to-date Billing System
- Generate and send out invoices
- Follow up on, collect and allocate payments
- Carry out billing, collection, and reporting activities according to specific deadlines
- Perform account reconciliations
- Monitor customer account details for non-payments, delayed payments, and other irregularities
- Research and resolve payment discrepancies
- Generate Age Analysis
- Review AR Aging to ensure compliance
- Maintain accounts receivable customer files and records
- Follow established procedures for processing receipts, cash etc.
- Investigate and resolve customer queries
- Process adjustments
- Communicate with customers via phone, email, mail or personally
- Collect data and prepare monthly metrics
- Protects organization's value by keeping information confidential.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes accounting and organization mission by completing related results as needed.
SALES REPRESENTATIVE
VCY Sales Corporation
Bacolod City, Negros Occidental
09.2009 - 10.2009
- Exceed sales projections as a new employee by excelling and delivering exceptional results.
- Answer customers' questions about products, prices, availability, product uses, and credit terms.
- Recommend products to customers, based on customers' needs and interests.
- Contact regular and prospective hardware customers for possible stocks updates and possible orders.
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
- Provide customers with product samples and catalogs.
- Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
COUNTER PERSONNEL
Negros Perfect Circle Food Corporation, Dunkin
Bacolod City, Negros Occidental
10.2008 - 09.2009
- Provide excellent guest satisfaction, service speed, and product quality
- As counter personnel, I performed well and was given the opportunity to handle shift as acting shift leader in a short period of time.
- Show passion about results by setting compelling targets and delivering on commitments
- Anticipate and understand guests' needs and exceed their expectations
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked flexible hours, night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment.
Education
Bachelor of Science - Commerce, Management Accounting
Colegio San Agustin - Bacolod
Philippines 06.2005 - 03.2009
High School Diploma -
Bata National High School
Philippines 06.2000 - 03.2005
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Management Foundations, LinkedIn
01-2022
Leaders: Make Your Teams More Agile, Creative, and United, LinkedIn
01-2022
Compassionate Leadership, LinkedIn
01-2022
Financial Analysis and Financial Modeling using MS Excel, Start-Tech Academy on Udemy
06-2021
Business Data Analyst: Excel/VBA/Macros/PowerQuery/PowerPivot, Bluelime Learning Solutions on Udemy
06-2021
Data Analytics with Excel PivotTables, Navya Kannan, Learnsector LLP on Udemy
04-2021
Virtual Administrative Assistant
Brighthaus LLC
10.2018 - Current
OPERATIONS MANAGER
Negros Karll Pizza Incorporated, Shakey's Pizza, Occidental
01.2016 - Current
RESTAURANT MANAGER
Negros Karll Pizza Incorporated, Shakey's Pizza
02.2015 - 12.2015
Management Development Program, Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.)
05-2014
RESTAURANT FINANCE OFFICER
Shakey's Pizza Asia Ventures Inc, Shakey's Pizza, Occidental
11.2013 - 01.2015
Foundations of Store Management,Fresh N' Famous Foods Inc - Greenwich Pizza
07-2010
ASSISTANT RESTAURANT MANAGER
Negros Wingold Corporation, Greenwich Pizza
05.2010 - 08.2013
ACCOUNTS RECEIVABLE OFFICER
Alvin C. Yu / Bacolod Triumph Hardware
10.2009 - 03.2010
SALES REPRESENTATIVE
VCY Sales Corporation
09.2009 - 10.2009
COUNTER PERSONNEL
Negros Perfect Circle Food Corporation, Dunkin
10.2008 - 09.2009
Bachelor of Science - Commerce, Management Accounting
Colegio San Agustin - Bacolod
06.2005 - 03.2009
High School Diploma -
Bata National High School
06.2000 - 03.2005
Certification
Foundations of Store Management,Fresh N' Famous Foods Inc - Greenwich Pizza
Achievements and Awards
Income After Controllable (IAC) Achiever
Shakey’s Pizza | March 21, 2018
Think Guest Icon for the Year 2016
Shakey’s Pizza | March 17, 2017
People Developer for the Year 2015
Shakey’s Pizza | March 23, 2016
Topline & Bottom-line Performer for the Year 2015
Shakey’s Pizza | March 23, 2016
Most Improved Store for the Year 2015
Shakey’s Pizza | March 23, 2016
Manpower Manager of the Year 2012
Greenwich Pizza | January 23, 2013
Happy – G Bearer Award (Bearer of Happiness)
Greenwich Pizza | October 30, 2012
Outstanding Manager for Art & Innovation
Greenwich Pizza | October 30, 2012
Marketing Manager of the Year 2011
Greenwich Pizza | January 9, 2012
Hobbies & Interest
- Travel
- Nature
- Outdoor activities
- History
- Space Exploration
- Artificial Intelligence
- Computing
- Beekeeping
- Exploring other cultures
- Volunteering and community involvement
- Learning languages
- On-going education
- Running
- Extreme sports
- High-endurance activities
- Strategic mind games
Additional Information
Birthdate: August 14, 1988
Birthplace: Bacolod City, Negros Occidental 6100, Philippines
Height: 5’5” ft.
Weight: 148 lbs.
Sex: Female
Civil Status: Single
Religion: Christian
Nationality: Filipino
Character Reference
Lorenzo U. Kilayko
Managing Director / Franchisee
Negros Karll Pizza Inc., Shakey’s Pizza
63 920-901-9410
lukilayko@gmail.com
Shiela Mae D. Sanares
HR & Admin Officer
Negros Karll Pizza Inc., Shakey’s Pizza
+63 945-312-3602
shakeys.hrd.nkpi@gmail.com
Liza A. Edemni
Restaurant Finance Officer
Negros Karll Pizza Inc., Shakey’s Pizza
+63 905-240-1910
laedemni@shakeys.biz
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