Jovi Rose Zarate
Cagayan De Oro, Province Of Misamis Oriental
Summary
Proven track record in enhancing customer loyalty and streamlining operations, as demonstrated at Support Zebra. Excelled in active listening and problem-solving, significantly improving customer satisfaction and operational efficiency. Skilled in team management and Microsoft Office, adept at mentoring for leadership development. Achieved notable success in high-pressure environments, contributing to team and project successes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/ Associate
Support Zebra
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined the quoting process by implementing an efficient system to track and manage leads.
- Streamlined the quoting process by implementing efficient workflows and utilizing up-to-date software tools.
- Supported sales team by providing accurate delivery estimates during the quoting process, contributing to contract acquisition success rates.
- Supported management in commissioning, quoting, installing and troubleshooting of different projects.
- Streamlined the quoting process, improving efficiency and reducing time spent on administrative tasks.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Mentored executive team members, fostering their professional growth and leadership development.
Customer Service Representative
Transcom
08.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cold Caller
Phone Beast
05.2021 - 08.2022
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.real es
- Streamlined the quoting process by implementing an efficient system to track and manage leads.
- Streamlined the quoting process by implementing efficient workflows and utilizing up-to-date software tools.
- Supported sales team by providing accurate delivery estimates during the quoting process, contributing to contract acquisition success rates.
- Supported management in commissioning, quoting, installing and troubleshooting of different projects.
- Collaborated with sales teams to ensure accurate quoting and pricing information for customer orders.
Customer Service Representative
Teleperformance
01.2020 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Teller/Cashier
Bayad Center
01.2019 - 01.2020
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Service Crew
Greenwich
04.2018 - 09.2018
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Collaborated with team members to meet high standards of service during peak hours.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Education
High School Diploma -
Macabalan National High School
Cagayan De Oro, Province Of Misamis Oriental, Philippines 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Estimating and Quoting
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Microsoft Office
Problem-Solving
Team Management
Time Management
Flexible and Adaptable
Data Entry
Multitasking
Dependable and Responsible
Verbal Communication
Supervision and leadership
Timeline
Customer Service Representative/ Associate
Support Zebra
11.2023 - Current
Customer Service Representative
Transcom
08.2023 - 10.2023
Cold Caller
Phone Beast
05.2021 - 08.2022
Customer Service Representative
Teleperformance
01.2020 - 05.2021
Teller/Cashier
Bayad Center
01.2019 - 01.2020
Service Crew
Greenwich
04.2018 - 09.2018
High School Diploma -
Macabalan National High School
04.2001 -