Gelaine Faye G. Farillas
Makati City
Summary
To seek an employment, in which my knowledge, skills and attitude will be successfully utilized towards progression of my management profession. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work History
Business Development Representative
Shore Solutions Inc
Pasig City
03.2022 - Current
- Leverage sales technology (sales automation platforms, CRM, etc.) to execute high-velocity sales process through high volume calls and email outreach, sales cadences, targeted campaigns, and other channels of communication
- Execute prospecting activities on the list of active, inactive, and potential customers
- Generate and convert prospects from outbound activities and inquiries into potential sales opportunities
- Influence and set an appointment for the prospective clients to engage with our sales team, attend our webinars, meet with us at different events and roadshows, progress a sales conversation that would lead to a won deal
- Build & maintain prospect database from various tools, such as existing company database, search engines, LinkedIn, external databases, etc
- Manage data input for new and prospective clients, ensuring all communications are logged in the company’s CRM tools, and all information are accurate
- Worked independently with minimal supervision in a WFH setting.
Executive Services Specialist II
Cloudstaff Inc
Bonifacio Global City
09.2021 - 01.2022
- Provided alternative and efficient options tailored in Small to Medium businesses across Australia
- Execute cold callings, prospecting with active and inactive clients and managing customer objections
- Directing business clients to the account’s internal specialists for end-to-end financial transactions
- Handled high number of calls per day to address customer inquiries and concerns.
- Contacted prospective customers to uncover sales opportunities, boosting overall sales.
- Worked independently with minimal supervision in a WFH setting.
Sales Development Representative
Diversify Inc
Makati City
01.2021 - 07.2021
- Knowledgeable in promotional skills towards clients and their businesses within US
- Performing inbound and outbound telephone calls and setting up appointment with account’s specialist in compliance with exemplary business processes
- Directed customer leads to connections department for further assistance.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked independently with minimal supervision in a WFH setting.
Customer Service Representative
Telus Communications Inc
Makati city
10.2020 - 12.2020
- Validates customer issues, resolves, and respond to further queries with the client information
- Provide necessary resolution to clients with the company’s highest quality customer service standards
- Performs a variety of transactions ranging from data entry, validating records, respond to queries, communicates simultaneously with clients and 3rd party companies to provide accurate solution.
Customer Service Representative
Alorica Philippines
Makati City
08.2018 - 12.2019
- Verifies and updates customer information, responds to queries and resolves issues
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information using the highest quality customer service standards
- Performs a variety of transactions ranging from data entry, updating records, invoices, and claims to verifying information and closing transactions.
Marketing Analyst
Asian Mergers and Acquisitions Links Inc.
Bonifacio Global City
10.2017 - 01.2018
- Developed team communications and information for meetings.
- Collaborated with team members to achieve target results.
- Used Microsoft Word and other software tools to create documents and other communications.
- Initiated market research studies and analyzed findings.
- Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
Customer Solutions Officer
Citigroup Business Process Solutions Inc
Bonifacio Global City
06.2017 - 09.2017
- Provide excellent service to clients by offering a consistent telephone banking experience in retaining their account
- Attend to inbound and outbound telephone calls in accordance with standard operating procedures
- Process online banking transactions which include financial entries and data entry
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Led projects and analyzed data to identify opportunities for improvement.
Customer Service Representative/Intern
Probe Group Philippines
Bonifacio Global City
10.2016 - 01.2017
- Understand all programs, systems, and procedures necessary to perform job effectively
- Performs a variety of transactions ranging from data entry, updating records, invoices, and claims to verifying information and closing transactions
- Accurately document and update records and databases in accordance with prescribed formats and required systems.
Education
Bachelor of Science - Business Management Major in Operations (BSBM)
STI College-Global City
University Parkway Drive, Fort Bonifacio Global Ci 03.2013 - 05.2017
Bachelor of Arts - Communication
Adamson University
900, San Marcelino Street, Ermita, Manila City 06.2012 - 03.2013
High School Diploma -
Pateros Catholic School
B. Morcilla St. Pateros, Metro Manila 06.2008 - 03.2012
Skills
Quick Learner
Fact checking
KPI performance
Meeting deadline
Database administration
Social media knowledge
Customer and client relations
Scheduling and calendar management
Timeline
Business Development Representative
Shore Solutions Inc
03.2022 - Current
Executive Services Specialist II
Cloudstaff Inc
09.2021 - 01.2022
Sales Development Representative
Diversify Inc
01.2021 - 07.2021
Customer Service Representative
Telus Communications Inc
10.2020 - 12.2020
Customer Service Representative
Alorica Philippines
08.2018 - 12.2019
Marketing Analyst
Asian Mergers and Acquisitions Links Inc.
10.2017 - 01.2018
Customer Solutions Officer
Citigroup Business Process Solutions Inc
06.2017 - 09.2017
Customer Service Representative/Intern
Probe Group Philippines
10.2016 - 01.2017
Bachelor of Science - Business Management Major in Operations (BSBM)
STI College-Global City
03.2013 - 05.2017
Bachelor of Arts - Communication
Adamson University
06.2012 - 03.2013
High School Diploma -
Pateros Catholic School
06.2008 - 03.2012