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JOEL E. GUTIERREZ
Victoria,TAR
Work Preference
Summary
Catering supervisor and customer service associate with a strong foundation in staff supervision, event setup, and service quality. Supports leadership with organized scheduling, clear communication, and careful handling of confidential tasks. Known for resolving customer concerns, training team members, and keeping day-to-day service running smoothly.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Catering Supervisor
RJMG Snack Haus and Restaurant
Tarlac, Tarlac City
09.2023 - Current
- Supervised catering staff during Snack Haus and Restaurant's banquet service.
- Coordinated catering schedules, deliveries, and event setup for restaurant functions.
- Trained team members on serving standards and food presentation procedures.
- Directed staff in executing duties to maintain high standards of service.
CUSTOMER SERVICE ASSOCIATE
SUTHERLAND GLOBAL SERVICES
10.2022 - 05.2026
- Assisted customers with order inquiries, ensuring timely resolutions
- Processed refunds and replacements for damaged items, maintaining customer trust and loyalty
- Investigated and resolved missing package issues for customers, enhancing satisfaction
- Provided technical support for customer accounts
ASSISTAN TO THE PRESIDENT
PHILIPPINES CAGAYAN DE ORO MISSION
07.2019 - 10.2019
- Assisted the President in strategic planning initiatives
- Conducted meetings and training sessions to align team goals
- Conducted visits to engage with team members and assess their needs. Motivate my co-leagues
ZONE LEADER
PHILIPPINES CAGAYAN DE ORO MISSION
02.2019 - 07.2019
- Conducted interviews and exchanges to gather insights and understand client requirements
- Conducted visits to assess client needs, leading to tailored service recommendations
- Prepared detailed reports to summarize findings and support decision-making
Education
Technical And Vocational Education. - Electrical Installation And Maintenance (EIM) NC I
AMOREX TECHVOC INSTITUTE
Maluid Victoria Tarlac12-2021
Associate of Science - Computer Science
ASIAN INSTITUTE OF COMPUTER STUDIES
Tarlac, Tarlac City01-2017
Skills
- Catering logistics
- Event management
- Inventory control
- Service quality control
- Staff management
- Staff supervision
- Leadership
- Time management
- Excellent communication
- Creative problem solving
- Customer service
- Teamwork
- Patience
Certification
High School Dploma, Philippines Cagayan de Oro Mission — Assitant to the President, Certificate of Employment
Timeline
Catering Supervisor
RJMG Snack Haus and Restaurant
09.2023 - Current
CUSTOMER SERVICE ASSOCIATE
SUTHERLAND GLOBAL SERVICES
10.2022 - 05.2026
ASSISTAN TO THE PRESIDENT
PHILIPPINES CAGAYAN DE ORO MISSION
07.2019 - 10.2019
ZONE LEADER
PHILIPPINES CAGAYAN DE ORO MISSION
02.2019 - 07.2019
Technical And Vocational Education. - Electrical Installation And Maintenance (EIM) NC I
AMOREX TECHVOC INSTITUTE
Associate of Science - Computer Science
ASIAN INSTITUTE OF COMPUTER STUDIES