Jeremy Cleope
Technical Support
Sta. Rosa,Laguna
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Technical Support Representative
Techlog Philippines Asurion
Nuvali, Sta. Rosa Laguna
10.2020 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Identified potential sales and cross-selling opportunities in course of delivery of support services.
Customer Service Representative /Training Assistant
Iqor Philippines
Sta. Rosa, Laguna
09.2018 - 10.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Prepared materials for skills development classes.
- Coordinated recruitment of training program participants.
Telephone Banker
HSBC Philippines
Northgate Cyberzone, Alabang Muntinlupa
10.2016 - 07.2018
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Opened new memberships and documented personal details for internal tracking and regulatory requirements.
- Handled over incoming telephone calls, emails and chat requests.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
Sales Representative
Convergys Corporation
Valero Rd, Makati
05.2015 - 08.2016
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Created and executed reorganization plan, training and development programs and implemented process improvements.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
Bachelor of Science - Computer Engineering
Colegio De San Juan De Letran
Calamba Laguna 06.2010 - 03.2015
Skills
Data recovery
Software diagnosis
Technical issues analysis
Sales expertise
Report preparation
Account servicing
Accomplishments
- Telephone Service - Professionally processed 30+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
Team Leader Onboarding
Timeline
Technical Support Representative
Techlog Philippines Asurion
10.2020 - Current
Team Leader Onboarding
02-2020
Customer Service Representative /Training Assistant
Iqor Philippines
09.2018 - 10.2020
Telephone Banker
HSBC Philippines
10.2016 - 07.2018
Convergy's Leadership Development Program
05-2016
Sales Representative
Convergys Corporation
05.2015 - 08.2016
Bachelor of Science - Computer Engineering
Colegio De San Juan De Letran
06.2010 - 03.2015